Ken Garff Ford Cheyenne

Oil Change Average experience. My recommendation; When a customer is standing at the counter waiting for help, and an employee comes in, they at least acknowledg Average experience. My recommendation; When a customer is standing at the counter waiting for help, and an employee comes in, they at least acknowledge the customer. I felt uncomfortable standing there wondering if I was being ignored, or employee was just too busy to realize I was there. After service I was asked to complete this survey. Not sure who helped me, but Warren Collins business card was attached to survey card. More

Good Experience Pleasant approach by staff not too overbearing. Knowledgeable of vehicle and related items was very good. Encouraged us to call should we have any qu Pleasant approach by staff not too overbearing. Knowledgeable of vehicle and related items was very good. Encouraged us to call should we have any questions or other thoughts. More

RAV4 Hybrid We have never had a good experience purchasing a new vehicle until now. This was the easiest and least stressful dealership we have ever dealt with. A We have never had a good experience purchasing a new vehicle until now. This was the easiest and least stressful dealership we have ever dealt with. All of the staff was professional, courteous and knowledgeable. We feel they went the extra mile to get us the vehicle that we wanted. We would highly recommend this dealership. More

GREAT CUSTOMER SERVICE WE WERE OUT OF STATE ON VACATION HAVING CAR PROBLEMS I LOCATED YOUR DEALER AND CURTIS WAS VERY HELPFUL. HE GOT US IN, DIOGNOSED THE PROBLEM AND GOT U WE WERE OUT OF STATE ON VACATION HAVING CAR PROBLEMS I LOCATED YOUR DEALER AND CURTIS WAS VERY HELPFUL. HE GOT US IN, DIOGNOSED THE PROBLEM AND GOT US BACK ON THE ROAD. THANKS FOR ALL YOUR HELP. More

A Pleasant Experiencde I have been doing business with Spradley Barr of Cheyenne, Wyoming for 10 years and I keep going back to buy another car because it is such a pleasant I have been doing business with Spradley Barr of Cheyenne, Wyoming for 10 years and I keep going back to buy another car because it is such a pleasant experience. They dealt with me in a professional manner and with great respect and courtesy. They were very helpful in getting me to the point I wanted to be. I highly recommend Mr. John Austin, with whom I worked, and after the sale he went over all of the controls in the car with me, which I greatly appreciated. I have never had anyone spend so much time with me to make sure I understood the basics of the car. Spencer Gordon was very helpful in explaining how a lease works and helping me get the coverage I needed. And Travis Brown, the finance manager really helped me decide what they could do for me to get where i needed to be from the financial end of it. I must also say that the service department is absolutely tops and I would never take my car anywhere else for the quality of service they provide. Everyone associated with Spradley Barr is exceptional. I highly recommend them. I will always go back. More

Outstanding Experience No one likes the car buying process. This was an exception. Dwight (sales) was respectful and personable, very low pressure. Mike (manager) went out o No one likes the car buying process. This was an exception. Dwight (sales) was respectful and personable, very low pressure. Mike (manager) went out of his way, and was fair and honest. Spencer (finance) not only closed out the deal quickly, but he worked to get me a better rate than I'd been approved for. They didn't budge much on the original sale price (it was a good price to begin with), but they did give me more than I was expecting on my trade. One thing I was dreading, that didn't happen here: during the close-out, I'd get pelted with a bunch of nickel-and-dime extras. In fact, they agreed to go over-and-above our original agreement! People in Cheyenne tend to think they'll always get a better deal in Colorado. After buying in Brighton, Denver, and Cheyenne, I can attest that based on the overall process, the integrity, and the fairness...the folks at Spradley Barr win hands down. Sure, if you like haggling over undercoatings and iffy extended warranties just to (maybe) save a grand or two, then you might prefer the CO dealers. More

Super people to deal with. Probable the most pleasant vehicle purchase i have ever made. The sales personnel was great. Their staff is so friendly I will always try to go ther Probable the most pleasant vehicle purchase i have ever made. The sales personnel was great. Their staff is so friendly I will always try to go there in the future More