Ken Garff Ford Cheyenne

Pleasant experience Actually my experience with Spradley Barr began the night before my visit. My wife and I were coming out of the local hospital and found our car had a Actually my experience with Spradley Barr began the night before my visit. My wife and I were coming out of the local hospital and found our car had a flat tire. I have never had to change a flat with this car, so had no idea where the jack was. My wife tried calling a tire store and they tried to help us but really to no avail. Just as I hung up with them, a couple came up to the car next to us in the garage and the gentleman asked if we could use some help. Of course we said yes and he proceeded to locate our jack and replace our flat tire with the spare. He told us he was a mechanic at Sprqadley Barr and if we came in the next day he would take care of fixing the flat. I did go in the next day and Seth Perrington took care of getting our care to the garage and said they w3ould get to it shortly. While I was waiting, the gentleman from the night before, Dennis, came by and recognized me. He personally took care of the repair and I was back up and running in short order and there was no charge for the repair! What more could a customer ask for? More

Purchase of a used FX4 pick up Recently we (my wife and I) purchased a used pick up through this dealership. we had the very wonderful experience of working with the internet sales Recently we (my wife and I) purchased a used pick up through this dealership. we had the very wonderful experience of working with the internet sales person, Cristin Sevchuk. Her bright, down to earth attitude made this a wonderful buying experience. More

Service second to none ! I had my old truck in for an oil change and a heating issue. The staff was awesome, friendly and professional. I will always recommend you and your se I had my old truck in for an oil change and a heating issue. The staff was awesome, friendly and professional. I will always recommend you and your services. YOU have a satisfied customer ! More

Exceptional service & an awesome vehicle I went in to Spradley Barr looking for a 2015 F-150 Platinum & they didn't disappoint! The salesman, Robert Salazar, provided amazing service ... wit I went in to Spradley Barr looking for a 2015 F-150 Platinum & they didn't disappoint! The salesman, Robert Salazar, provided amazing service ... without being pushy, but always ready to answer my questions & find me what I was looking for. Once I'd narrowed it down, they found me the exact vehicle & had it at the dealership within 24 hrs! Post-sale interactions were equally good and Kevin Harris (Ford Sales Mgr) helped Robert make sure everything went smoothly. More

On your side!! We have been rolling cars for quite sometime now and the team at Spradley of Cheyenne were the first to care. They were able to get us into a 2015 F15 We have been rolling cars for quite sometime now and the team at Spradley of Cheyenne were the first to care. They were able to get us into a 2015 F150 at 0% and get us out of a very upside down trade in the process. We finally see the light at the end of the tunnel and have an AWESOME vehicle... Thanks Guys! More

Great Customer Service I dropped my vehicle off for service, Seth at the front desk told me he would call when it was ready. When I went back to pick up the vehicle it was I dropped my vehicle off for service, Seth at the front desk told me he would call when it was ready. When I went back to pick up the vehicle it was washed the paperwork was in order and the check out process was of minimal time. Great experience and a place I would recommend to others. More

True Customer Service Myself and my family have gone to Spradley motors in Cheyenne for everything from service to purchasing multiple vehicles. And have never had any issu Myself and my family have gone to Spradley motors in Cheyenne for everything from service to purchasing multiple vehicles. And have never had any issues with the customer service that they offer. While I have only purchased one vehicle from them, they are the only shop I take my truck to get worked on. They get it right the first time and IF there is an issue of some sort they do what they can to make it right with the customers. Today, 29 August 2015 I took my 2011 F150 in to get an oil change and check the fluids checked, they noticed that my transmission fluid was needed to be changed as well. I bought the truck from another Ford Dealership and part of the purchase agreement was they (the dealership I bought it from) was suppose to due a full transmission flush, which it obviously was done. After I brought that to their attention Seth Perriton took it upon himself to due a full transmission flush, on Spradley's dime to make it right. While it was not Spradley's fault the service was not done, the fact that they put the customer first, me in this case, shows their dedication to their customers. More

Awesome service The assistant service manager Seth went above and beyond to show me everything wrong with my vehicle and provided me with a detailed break down. The F The assistant service manager Seth went above and beyond to show me everything wrong with my vehicle and provided me with a detailed break down. The Fort Collins spradley Barr is a nightmare of a place and only brought complications that the Cheyenne dealership did everything to change my view of spradley Barr. This dealership and the people that work here are far superior to their sister dealership in CO. More

Extremely poor customer service Chris checked my car in for an oil change. Never asked my name. Reviewing the receipt later, I realized he put it under my son's name, which made no Chris checked my car in for an oil change. Never asked my name. Reviewing the receipt later, I realized he put it under my son's name, which made no sense. I purchased the vehicle at this dealership two years ago and have had it serviced there since then. I called to tell him. He argued with me and said that was what the vin pulled up! I pointed out that LeAnn Gregory who exemplified good customer service never got the name wrong. He said that oh yes that would have been the name when LeAnn was there. I asked if he wanted to see the receipts. Never was I offered an apology. I suggested he did not have good customer service training. Silence. Incompetence in customer service, not verifying the owner's name, etc...Shall I go on? More

Old Style Hospitality. The Cowboy Code is strong! A most wonderful experience! Spradley-Barr of Cheyenne goes above and beyond what you expect from a car dealership. I was brought up with stron A most wonderful experience! Spradley-Barr of Cheyenne goes above and beyond what you expect from a car dealership. I was brought up with strong values and expected not to deviate from them. One of which was if I said I would do something, my word and a handshake are binding. Kevin Harris, the Sales Manager and Robert Salazar, my Salesperson have those values. Other dealerships should send their employees here to learn about customer care. Discussing finance options with Rob Elder was enjoyable. Really . . . enjoyable. Wow! After visiting 7 other dealerships in 2 states, my wife and I will consider Spradley-Barr as our first and probably only choice for future vehicle purchases. More