Ken Garff Ford Cheyenne

Horrible Horrible Horrible! Went in to make a deal on a 2014 F150 though they were going to give us the price we wanted but said our interest rate was going to be through the roo Went in to make a deal on a 2014 F150 though they were going to give us the price we wanted but said our interest rate was going to be through the roof cause we wouldn't get promos going on with the truck. Well I said I want my credit ran once and if it didn't work with the payment we wanted I didn't want the truck. We reiterated it at least 10 times and they said yes thats all we did but no that was not the case it has been ran multiple times and it also took us 3.5 hours there which is ridiculous. The finance guy didn't explain anything to me except what my interest rate and payment was. I will never go back there and give them my business I have never been felt like this before buying a vehicle!I would not trust their word about anything! More

Not a Place to Buy Vehicle I went to dealership in response to mass mailing for sales promotion. I had won something per mailing and wanted to find what it was. I had to wait a I went to dealership in response to mass mailing for sales promotion. I had won something per mailing and wanted to find what it was. I had to wait a while for a sales representative to meet and deal with for answer. Dealership receptionist informed she notified twice of need for customer service. Older salesman presented and I was informed I had to complete a form, providing address and driver's license number plus have my driver's license copied. Older salesman, whoever he was went to another room to check for my winnings. I could see him sitting, first on the phone and then seemingly reading something. A second younger sales man, no name given either, checked with me and asked what I was there for. I said to check on winnings. He informed driver’s license was needed for copying. He asked if I was interested in a new vehicle. I said no, I had recently bought a new Nissan. He said snidely, sorry! I explained, no, it was good for me, better mileage than F-150 and did not need anything larger like an F-350. The salesman directly went back to other room to check on my answer and returned with winnings of $2. - My son is actually looking at buying a truck, but I would not recommend this dealer. Sale staff is slow to respond to customer enquiry and presented poor attitude. More

Kevin Harris is the guy to ask for! Walked into the dealer looking for my wife's dream car and there it was. 2014 Black Mustang. Met with Kevin and he went above and beyond helping make Walked into the dealer looking for my wife's dream car and there it was. 2014 Black Mustang. Met with Kevin and he went above and beyond helping make my wife's car dream come true. Even after we had the car he came by the house to set up the garage door opener and when we stopped by the dealer a few weeks later he had the car detailed for us. More

Great Experience Kevin was wonderful to work with. He was very helpful and took lots of time with us explaining differences, features, etc. He came and picked up my ne Kevin was wonderful to work with. He was very helpful and took lots of time with us explaining differences, features, etc. He came and picked up my new car from work to clean it, and again to have remote start installed so I did not have to worry about anything. He was great! We would highly recommend him! More

Rex's work turned my day around! It could have been a ruined weekend, but Rex made it an outstanding weekend. My small SUV was damaged and had to be towed to Spradley. While waitin It could have been a ruined weekend, but Rex made it an outstanding weekend. My small SUV was damaged and had to be towed to Spradley. While waiting for news on it's status, I check out the used vehicles and WOW!! Rex found me the greatest vehicle that meets my needs and helps me feel secure and safe! His knowledge and excellent sense of humor helped turn the day around! Very, very happy with the great vehicle he sold me! Go, Rex! More

a positive encounter with Rex Rabou We typically dread stopping by any dealership when it comes to car buying time. However my husband found the truck he has wanted at Spradley Barr yest We typically dread stopping by any dealership when it comes to car buying time. However my husband found the truck he has wanted at Spradley Barr yesterday. He has waited 5 years to purchase one so this was very important to him. Rex Rabou greeted him and it was uphill from then on. Not only did he restore my faith in honesty within this dealership..(.as i had had an unpleasant experience in the past...years ago,) but he and Rob Elder (finance mgr) made my husbands dream materialize!. Not only did they make the price work within our budget but he went above and beyond to make our buying experience a great one! Rex is the best when it comes to his personable and honest ,straight up , way of handling what we all know as a stressful ordeal .I must say, i have purchased many cars in my lifetime and i have never had an absolutely positive , down to earth experience as we did with Rex.His compassion and understanding of your situation is so helpful and I can truly say that, when its time to purchase another vehicle, we will definately return to Spradley to see Rex. I still will not go to just any dealership but we will go through Rex! Thank you so much Rex Rabou and Rob Elder Sincerely. Jimmy Torres (and Rae) More

Best salesman ever! The best sales experience I have ever had I will for sure but from shawn again!!!! By far the best young man around! I have bought many cars in my lif The best sales experience I have ever had I will for sure but from shawn again!!!! By far the best young man around! I have bought many cars in my life but this was the easiest, best, most pleasent experience I have had. And he was able to get to the payments I asked for. Also the experience hasent stopped after I left, he has called at least 5 times over the past month to follow up and answer all my questions. More

Service center I am relatively new to Cheyenne and with my new ford and extended warranty, I have to take my vehicle to ford. I only have one ford dealership in town I am relatively new to Cheyenne and with my new ford and extended warranty, I have to take my vehicle to ford. I only have one ford dealership in town so I went to spradley. I have only gone in 3 times and each time something is wrong and I have to go back. The last time I went in I had a huge door ding. I knew with no one saying anything to me I was simply out of luck. I recently went to discount tire and they told me of a tech leaving a car in neutral and it rolled close to my vehicle. They told me of the situation and simply wanted me to inspect (nothing damaged) but wow! They earned a client for life. I recently called Scott Rudolphi the service mgr at spradley to discuss that, every time I came in something went wrong and that is why it has been so long since I was in. He was like talking to a pole he knew he had to listen but he did not care less about my concerns. I had to cancel the appt. he set up for me about three weeks ago. I have a recall on my vehicle and I need it looked at. I have left Kurt at least 4 messages in the last 3 weeks and no call back. I called Scott today to let him know, it's like he knows, they don't call back but that there is nothing he can or will do about it. The customers will get solved soon we will just stop calling (we want to make your job easier) I asked Scott today if we could tell me if the repairs I needed were covered. He told me he was not at a place he could look and I just had to come in… if I told one of my customers I couldn't look something up because I was not at a computer and it got back to my District Manager I would be fired! I called the ford dealership in wheatland and the service man took my vin and gave me all the info. He said about the leather stitching on my drivers side coming apart we could try sending Pics to ford and see if they will cover. Scott simply said "NOT COVERED SORRY" and he didn't need a computer for him to know that. I stated to Scott that I love my $50,000 explorer but the service side at Ford is forcing me to look at other manufacturers. He said its like this at Toyota Honda etc. Well I guess I'll take my chance. I know if I lose a $20 dollar customer I'm concerned, let alone a $50,000 customer. I stated to Scott I didn't want to have to drive out of town tomget my car serviced and didn't think I should have to. He said we want to help you but it's up to you. He didn't care. So Scott I know you said you don't have a boss and the buck stops at you, so hopefully you loose enough customers for your dealership that we make your job easier and make it so your reps can return phone calls. Nicole was someone I spoke to last and she listened to my concerns she seemed to care and I appreciated that she said she would give my concerns to Mike Irving but I'm not holding my breath of him doing anything. More

Good Cheyenne Service Rex did a great job and went out of his way to make sure that we were getting what we wanted. I appreciate his down home attitude and rancher mentali Rex did a great job and went out of his way to make sure that we were getting what we wanted. I appreciate his down home attitude and rancher mentality. The bells and whistles were not what i wanted and he understood and accommodated. Thank you Rex! More

Car purchase experience Our very first stop at a dealership - Spradley Barr - was a good experience for us ...mostly because of the salesperson...F. Leigh Clay. Very profess Our very first stop at a dealership - Spradley Barr - was a good experience for us ...mostly because of the salesperson...F. Leigh Clay. Very professional, knowledgeable, and still dealt with us in a friendly manner.. He was willing to take all the time we needed to explain everything to us...these computerized autos these days are complicated. We appreciated especially that he is so knowledgeable of his profession.. Sam Abou, the finance person who helped us, was equally professional and knowledgeable of his profession. Leigh went the extra steps to see that the used truck we bought was in perfect condition when we drove it off the lot. Thanks Leigh! More