Ken Garff Ford Cheyenne

Honest Rex Thank you Rex. You have restored my faith in sales persons. We are a Ford family, and bought many Fords from Spradley Barr. I had a trade with some Thank you Rex. You have restored my faith in sales persons. We are a Ford family, and bought many Fords from Spradley Barr. I had a trade with some pretty heavy hail damage but still attached to the vehicle. Rex was sympathetic and honest, and went to great lengths to get me in the Fusion I liked. My payment and interest rate greatly decreased, and spent half the time it took to purchase in the past. I am extremely happy with my 2012 Ford Fusion and I hope that Rex Rabou stays at Spradley Barr for our next purchase. Ask for Rex, you won't be disappointed! More

Out standing ezperience Rex Rabou was extremely helpful in picking out our new F-150 super crew. He listened to all of our concerns and must haves in a new pickup. He helpe Rex Rabou was extremely helpful in picking out our new F-150 super crew. He listened to all of our concerns and must haves in a new pickup. He helped every step of the way. He went out of his way to help remove some things from our old truck (tool box and back rack). The truck was ready for us to go on our family vacation the next day. He made sure we were comfortable with the new in sync navigation, sync the phone for hands free calls. This has been the best experience from a dealership and sales person we have had in a number of years. Rob Elder was very helpful with the financing and getting things setup the way we needed. More

2014 Ford Fusion My recent car buying experience with Spradley Barr in Cheyenne, WY was a pleasure. The sales, management and finance staff were professional, conscie My recent car buying experience with Spradley Barr in Cheyenne, WY was a pleasure. The sales, management and finance staff were professional, conscientious and friendly. They have earned my loyalty. More

Excellent Customer Service Rob Howe was my original sales associate but had the day off when I picked up my car. However, he made arrangements for Mike Smith to assist me - Rob Rob Howe was my original sales associate but had the day off when I picked up my car. However, he made arrangements for Mike Smith to assist me - Rob stayed in contact with me the entire time so I didn't feel abandoned. I was very impressed with both sales associates. I appreciated the time Mike Smith took to explain every little detail of my new Highlander to me. Mike took the time to go over everything, answered all my questions, set-up my entune, explained the different driving operations, etc. Mike provided me with the best customer service I have every received. I know I will have plenty of questions after owning the vehicle for a few weeks - I will not hesitate to stop by Spradley Toyota for assistance knowing that either Rob or Mike would be happy to assist me with my questions. More

Buying a car I was a fist time buyer and they made the process simple and painless for me. I was very happy with the over all quality and care of the people here. I was a fist time buyer and they made the process simple and painless for me. I was very happy with the over all quality and care of the people here. More

A Pretty Bad Experience This was my first time as a customer at Spradley Barr, and my experience at this dealership left a lot to be desired. Here is what happened: I call This was my first time as a customer at Spradley Barr, and my experience at this dealership left a lot to be desired. Here is what happened: I call the service department one morning to schedule an appointment, and reached a voicemail. Later that day I call again, and leave a voice mail stating that I need a call back in order to schedule my car for routine maintenance. Two days later, I still have not received a call back. I go online to see if there is a way to schedule an appointment, and luckily there is. I get the confirmation e-mail stating my date and time, and arrive on time the day of my appointment. When I told the service employee at the counter (Michael), that I had a 9:30 appointment he informed me that there would be a two hour wait. The rest of the scene plays out like this: Michael: Yeah we have several cars in line right now so it's going to be a few hours. Me: Then what's the point of scheduling an appointment online? Michael: We don't take online appointments Me: Uh...I'll be right back then *I go out to my car to get my phone and return with the confirmation e-mail* *I show my confirmation e-mail, confusion ensues, calls over other employee (possibly manager), both act xxxxxx* Michael *annoyed*: Uh... yeah...ok I guess we can squeeze you in. No, "sorry, about the mix up" or anything along those lines, just a guy looking at me like my existence just ruined his day. Anyway long story short, I got my car serviced, but it was like pulling teeth. What kind of customer service oriented business acts like it's doing you this HUGE favor when it was the one that screwed up (multiple times in this case)? I shouldn't have to beg you to do your job. So the only thing that saved the day is that the guy that actually did the servicing of the car was very friendly (dark complected, neck tattoos), as was the guy that delivered it to me. Apparently the "backroom employees" have better customer service skills than the front desk. More

Super Service! I stopped into Spradley Barr Toyota in Cheyenne on my way to the front range to look at new Toyota Tacoma trucks. I was so impressed with the friendli I stopped into Spradley Barr Toyota in Cheyenne on my way to the front range to look at new Toyota Tacoma trucks. I was so impressed with the friendliness, expertise and no pressure sales attitude of Rob Howe that I chose to buy my truck there. They had exactly the model and color I was looking for. Super service from everyone at the dealership from sales to finance. I highly recommend shopping with Spradley Barr in Cheyenne. More

Excellent customer service We have purchased multiple vehicles from Mike Smith. He is always professional, courteous, and honest. We will recommend him to all, and be return cus We have purchased multiple vehicles from Mike Smith. He is always professional, courteous, and honest. We will recommend him to all, and be return customers in the future. He never pushes, always has the answers to our questions, and is willing to go the extra mile to be an advocate for the customer. We have 2 teenagers to go, and will most surely purchase our vehicles from Mike and Spradley for them! We actually bought a Toyota, and are very pleased More

Buying a new truck We couldn't be happier with our purchase! Mike Smith was our salesman, and he did an outstanding job. At the time we chose to make our purchase we we We couldn't be happier with our purchase! Mike Smith was our salesman, and he did an outstanding job. At the time we chose to make our purchase we were in So. Calif. He was right on top of all our questions, and handled the paperwork back and forth effortlessly. When we arrived in Cheyenne our new F-150 was ready and waiting for us. With all the paperwork already done all we had to do was the walk around checkout and drive our new truck off the lot. This is our second purchase at Spradley Barr and we can't recommend them high enough! Thank you Mike for being such a professional, you make buying a new vehicle so easy..... More

Finally....a pleasant experience! We are a Ford family and have owned nothing but Fords for years. I have always dreaded the buying process. It takes forever, the haggling, and just no We are a Ford family and have owned nothing but Fords for years. I have always dreaded the buying process. It takes forever, the haggling, and just not always feeling like we got the deal right for us. But, our recent experience buying at Spradley Barr was actually very pleasant, easy, fast and even fun. From our sales reps, Cristin and Sam to the finance experts Steve and Rob, everyone was informative, respectful, friendly, and just plain fun to talk to. We went to Spradley first because they had a vehicle we were interested in but secondly because of their reputation of being extremely community oriented and supportative which is very important to our FFA and 4H family. So, Thank You Spradley Barr for making the purchase of our King Ranch Expedition a very pleasant experience! We'll be back! More