Ken Garff Ford Cheyenne

kevin harris of spradley barr ford was one of the best salesman I have ever dealt with. his knowledge of each vehicle and his no force approach will bring me back again next time. very good manors, espec salesman I have ever dealt with. his knowledge of each vehicle and his no force approach will bring me back again next time. very good manors, especially around my wife. great experience, thanks kevin. daryl gade More

This shop was recommended by my insurance company (USAA) This shop was recommended by my insurance company (USAA) to repair extensive hail damage to my truck. Needless to say they did the estimate and it w This shop was recommended by my insurance company (USAA) to repair extensive hail damage to my truck. Needless to say they did the estimate and it was about $10K total. Due to all the other vehicles it took almost nine months for my truck to go in to be fixed. They had my truck for over two weeks to replace the roof and hood of my vehicle. In the estimate, they said they would fix my topper on the back of my truck, they did not. They said they would paint my whole truck, they did not. They did paint the new roof and the new hood to match my truck. My previous hood had a bug shield on it with the rubber bumper pads on each side of the quarter panels in front, on either side of the hood. They removed the little bumper pads and did not remove the adhesive. The person/s who painted the hood, clear coated right over the old adhesive which, can be clearly seen to this day. I had to take it back a couple of times to get other things fixed. When the dent guys fixed the dents they bent /twisted the window track for the electric windows and one of the parts for that same door broke the clip and it was causing issues. Ellie said she would order the parts and get back with me. After some weeks of not hearing from her, I went in to the body shop to find out why nobody had contacted me. She said that the reason was they had not contacted me was because she could not find a part for the window and she showed me the other part that had come in weeks ago. She said they would try to fix the window and bend it back into place and fix the blemish on the hood. At that point she got a little hostile and from the way I was being treated, I felt as if she was placating me to get me out of her office. I made arrangements to get my truck fixed. At this point I will not be going back and I am in the process of registering a complaint through my insurance company. I feel that I have tried to work with these people and don't feel that it will go anywhere. My suggestion to you, is ensure that all the work was completed and to your satisfaction. I have since told several friends to go elsewhere to get repairs/service done. I also will be looking for a new vehicle soon but, will not go to this dealership to get repairs or service in the future. More

I worked with a new employee at Spradley Barr Ford - Adrian Miller - when purchasing my new Ford F150. He was so friendly and did everything to make the experience of buying a new vehicle a great one. Adrian Miller - when purchasing my new Ford F150. He was so friendly and did everything to make the experience of buying a new vehicle a great one. In the future, I hope to work with him and also Mike and Dave. Also, Rob in the finance department made sure that I understood every aspect of my loan and was able to answer any question that I had and didn't treat me like just another buyer - super nice guy. Overall it was a great experience and I love my new truck! -Laura Simpson More

On January 2nd I received a call from salesperson Traci Jaspersen saying that a 2013 Ford Fusion Titanium AWD that I might be interested in, had come in. On January 3rd my wife, Barbara and I went over to Jaspersen saying that a 2013 Ford Fusion Titanium AWD that I might be interested in, had come in. On January 3rd my wife, Barbara and I went over to the dealership. Traci was waiting for us, showed us the car and asked what our expectations were for the deal. She then gave the information to sales manager Dave Morgan. Dave checked his computer to see if there were any other Ford incentives that we didn't know about and found one for $750.00! Meanwhile, Traci, Barbara and I took the new car for a test drive. When we came back, it was into finance manager Rob Elder's office for the final paperwork. I don't think it took fifteen minutes to complete the paperwork and we were ready to go. Before we left Traci went over all of the vehicle features and explained the My Ford Touch system. For someone that hadn't been with Spradley Barr Ford for all that long, I was very impressed with Traci's technical knowledge of the vehicle. We have bought several new Fords from Spradley (Barr) Ford over the last ten years and each time has been a relaxing, no pressure experience. Everyone that I have encountered at Spradley Barr Ford have been very friendly, courteous and professional, especially Traci, Dave and Rob. They went over and above to make sure that we got the best deal and was satisfied. I certainly would recommend Spradley Barr Ford to anyone looking for a new vehicle and will definitely get my next new Ford vehicle from Spradley! More

We have purchased cars from Spradley Ford in Cheyenne since we moved here almost 14 years ago. Every person that we have dealt with has been very friendly, professional, not pushy and very easy to work since we moved here almost 14 years ago. Every person that we have dealt with has been very friendly, professional, not pushy and very easy to work with. My family has purchased 4 vehicles from Sam in the last few years and anytime we have any questions or concerns all we have to do is call him. He has been great to work with. He takes the extra time to explain everything about the vehicles we purchased. I have purchased 3 Ford Taurus' since 2001 and have loved every one of them. Customer service at Spradley is great. They are friendly, professional and not pushy at all as some car sales persons can be. I will always recommend Spradley to all my friends and family. Financing was a breeze this time and very fast. Robert Elder was knowledgeable, personalable, friendly and professional. It was very quick this time. We will be back when its time to get a new vehicle again. More