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Ken Garff Ford Cheyenne
Cheyenne, WY
334 Reviews
We are Ken Garff Ford Cheyenne. You might expect a car company’s top priority to be cars, but not at Ken Garff Ford Cheyenne. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 PM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 334 reviews
June 21, 2019
Very good.; and to JOSH A super great THANK YOU has to go to OLIVER ROBINSON, without him I would have never succeeded buying a car. He is professional, courteous, and so ve A super great THANK YOU has to go to OLIVER ROBINSON, without him I would have never succeeded buying a car. He is professional, courteous, and so very kind and compassionate. Thank you, thank you, Oliver, and I will need your help often to explain to me all the things I can do with EEYORE, Also a big thank you to Kevin Harris and Josh and Damien from Quicklane who helped me thru a difficult time. Also big Thanks to Spencer from Finance, great help! Thanks again to all of you. More
by Bearmutti
Employees Worked With
Kevin Harris, Spencer Gordon, Oliver Robinson
June 13, 2019
Best vehicle buying experience EVER!! Thank you, Spradley Barr Cheyenne for getting us into this beauty. Oliver, our sales associate, was a pleasure to work with as was all the staff we e Thank you, Spradley Barr Cheyenne for getting us into this beauty. Oliver, our sales associate, was a pleasure to work with as was all the staff we encountered. We felt valued, respected and heard during the entire process. Highly recommend this establishment. A place where your handshake still means something!!; More
by JP2019
Employees Worked With
Spencer Gordon, Oliver Robinson
June 06, 2019
Good service Excellent customer service very of efficient in the way they manage their time and get good deals for their customers... Very courteous and respectfu Excellent customer service very of efficient in the way they manage their time and get good deals for their customers... Very courteous and respectful And very patient More
by Jay424
Employees Worked With
Eric Brooks finance
June 04, 2019
WORST EXPERIENCE EVER This is in reference directly to the Spradley Barr FORD service department (not the Quicklane). If I could give a 0 Star review I would. We moved to C This is in reference directly to the Spradley Barr FORD service department (not the Quicklane). If I could give a 0 Star review I would. We moved to Cheyenne and we have a 2017 FORD F150 XLT that needed a few repairs. We took the truck in and they didn't give us a loaner to drive (because they make you rent a vehicle even if it is a warranty fix) and they had our truck for well over a week. It was like pulling teeth to have them give you a "rental" because they charge people money through A-1 Rental (which they own) to have have a replacement while things are being "fixed" even with a warranty. I am sure that tons of people fall for it also because they must have a vehicle to drive and Spradley gives them no other option. Then they would loan/rent/force the biggest pile of crap vehicle down your throat and even if you have a $60K truck (which we do) they don't care what you need to function. Then they take their sweet time fixing things and they don't respond when you call. You have to DRIVE TO THEM to get a response and the response is always, we don't have it in there to work on it yet or we can't duplicate the issue. So after a long period of time they supposedly "fixed the issues" so we went to pick up our vehicle and it was clearly not fixed. So the truck went back in again. This time it was there for over a week again and they supposedly fixed the issue again. This went back and forth multiple times. They were supposed to reprogram parts of the transmission, fix the issue the truck had when starting where it sounded like something was fluttering under the hood and any recalls that were on the truck. The time before the LAST TIME it was there my husband went to pick up the truck and it was snowing and brought it home. Two days later they called and said they had left a tool under the hood of the truck. So my husband went out and now the front of the truck was more visible and he checked the truck for the tool. When looking under the hood my husband noticed that they had broken the cover to our new cold air intake and put a HUGE scratch all along the front of the EXPENSIVE Specialty grill we bought and put on the truck. My husband called and was told to bring it back and they tried to say that they "did not do it" but somehow they decided to take responsibility for the issue and that they would "make it right". Pretty funny how that works! TWO WEEKS LATER, we get a phone call to come get the truck, they had fixed the broken parts on the intake and washed the truck. IT TOOK TWO WEEKS to do that and they DIDN'T do anything about the huge scratch that they caused. We know they did it because my husband takes photos of the outside of the truck, the tires, the inside and the speedometer EVERY time he takes it in. That is horrible... They need to all be fired, especially the service manager and director because they are worthless. I feel bad for the mechanics because if they don't care about customers I am sure that they don't care about the employees either. The people they have working in that place (advisors, managers and director of the service repair department) don't care to answer the phone, return calls, respond to anything whatsoever. We thought that MAYBE they would be a little better here in Cheyenne than they are in Colorado but they are much, much worse and the issue stands that you HAVE to use them or drive all over the place far out of your way to get your FORD serviced. Spradley Barr is disgraceful except for the nice guys in the Quicklane. Maybe whoever is in the Quicklane (service advisors) need to be running all of the service department. Fire all the managers and start fresh Spradley before everyone wises up. JOSH AND JASON ARE THE WORST service advisors and I don't see their pictures below, could be that you have such a high turnover<<< The one guy was moved to collision and the other is in service repair. I am not selecting names because I can't be sure that these are the correct names. Also whomever is on the recording for the store... wow... not good. Maybe you should re-record the greeting More
by Dyoung
Employees Worked With
Scott Rudolphi
June 04, 2019
Spradley Barr Oliver was polite and quickly answered all of my questions. He made the buying process a breeze. I appreciated the no pressure environment and left ex Oliver was polite and quickly answered all of my questions. He made the buying process a breeze. I appreciated the no pressure environment and left extremely happy with my purchase. More
by JWHIS
Employees Worked With
Oliver Robinson
May 28, 2019
Wonderful experience! Mr Robinson at Spradley Barr is a consummate professional and he made our purchase simple and no hassle. He is friendly and will really work to get yo Mr Robinson at Spradley Barr is a consummate professional and he made our purchase simple and no hassle. He is friendly and will really work to get you taken care of to best suit your needs! 100% would send my friends and family to him. More
by Jwgoering
Employees Worked With
Eric Brooks
May 20, 2019
Denett is AWESOME! We’ve gone to Denett for three cars and she’s awesome! She really wants to help find the car that you want. I wouldn’t go anywhere else! We’ve gone to Denett for three cars and she’s awesome! She really wants to help find the car that you want. I wouldn’t go anywhere else! More
by MallyRenee
Employees Worked With
Denett Goehringer
May 14, 2019
Great customer service Not pushy gave me everything I wanted love the car and a great guy and dealership was amazing go see Oliver at Spradley Barr ford best of the best Not pushy gave me everything I wanted love the car and a great guy and dealership was amazing go see Oliver at Spradley Barr ford best of the best More
by Andrew6251
Employees Worked With
Oliver Robinson
May 08, 2019
Great experience! We have purchased multiple vehicles from Cristin at Spradley Barr Motors in Cheyenne, Wyoming. The entire process was a pleasure and seamless. Everyon We have purchased multiple vehicles from Cristin at Spradley Barr Motors in Cheyenne, Wyoming. The entire process was a pleasure and seamless. Everyone we encountered was warm, friendly and knowledgeable from beginning to end. We would definitely recommend them to friends and family! More
by Sherlock
Employees Worked With
Cristin Sevchuk, Kevin Harris, Spencer Gordon
May 08, 2019
Great experience Cristin went above and beyond to make the purchase go smooth and easy. Thanks for all your help. Would highly recommend. We are enjoying are new ride. Cristin went above and beyond to make the purchase go smooth and easy. Thanks for all your help. Would highly recommend. We are enjoying are new ride. More
by Jsherman01
Employees Worked With
Cristin Sevchuk
