Ken Garff Ford Greeley

Easy to do business, big improvement from past management Dealership is under new management that obviously cares about its customers. VERY pleasant, no pressure buying experience. Competitive and fair pricin Dealership is under new management that obviously cares about its customers. VERY pleasant, no pressure buying experience. Competitive and fair pricing. I usually have to haggle to get the deal I want but that wasn't the case this time - very fair offer on my trade in. The General Manager is on the floor personally overseeing the operation which is a big change from last GM. David Marems was our sales person and has the patience of,a saint. My wife can be quirky, old fashioned and set in her ways. When she had questions for David he just smiled and pleasantly answered them to her satisfaction. I have had issues in the past with elements of the service department, mostly little things like not resetting oil life after oil change. Based on conversations I have had with the new GM I anticipate the issues being fixed. Travis Howton in the service department is the best customer service rep in the business. ALWAYS a personal experience - he totally looks after his customers. More

GREAT GREAT GREAT FORD WAY TO SALE: I am a sales rep (TSR) and my company uses what we call THE DEANS WAY TO SALE which is a very effective way to conduct your self f FORD WAY TO SALE: I am a sales rep (TSR) and my company uses what we call THE DEANS WAY TO SALE which is a very effective way to conduct your self from the beginning of the sale to the end and follow up. David, Rick, Paul and Chris proved themselves in all aspects of this and have proven that they have and uses THE FORD WAY TO SALE Thank ALL for everything Jim F Goodridge More

Regaining trust Having had an unsatisfactory experience at this dealership a few years ago I was hesitant to return. I was pleasantly surprised at the turnaround and Having had an unsatisfactory experience at this dealership a few years ago I was hesitant to return. I was pleasantly surprised at the turnaround and impressed with the current level of customer service. More

Transparency and professionalism earned all my business My interactions with Spradley Barr Ford began with my work fleet being serviced there. Steven Hogarth, Nathan Rodriguez and Mechanic Valeska all earn My interactions with Spradley Barr Ford began with my work fleet being serviced there. Steven Hogarth, Nathan Rodriguez and Mechanic Valeska all earned my respect by their consistent transparency, integrity, and flexibility to get our trucks taken care of, even amid difficult circumstances at times. It was that experience that led me to consider the dealership for a personal vehicle purchase. Steven recommended salesman David Merems, and the interaction with him was refreshing. David was patient, helping me test drive many trucks of various age and price to nail down the right purchase. Early on in the process, Director Of Sales and Marketing Paul Pfeifer took time out to introduce himself to me, chose to be directly involved in the deal, and told me from the beginning that they would work very hard to earn my business. They kept that promise. David, Paul and Rick McAllister were a pleasure to deal with, and my wife and I left with a great truck, a fantastic purchase deal, bonus services for 2 years free of charge, and a deep appreciation for their efforts. My company and my family will continue to do business with these fine folks, and we highly recommend them to everyone. More

first visit friendly knowledgeable painless went alittle unsure of decision they with the right product and information to help the decision process clean and wa friendly knowledgeable painless went alittle unsure of decision they with the right product and information to help the decision process clean and warm environment and quick processing procedures More

Helpful and easy Thank you to Michael Reed and Paul Pfeifeir for making the lease of our new Fusion and our new Explorer an easy experience...also thanks to Rick and G Thank you to Michael Reed and Paul Pfeifeir for making the lease of our new Fusion and our new Explorer an easy experience...also thanks to Rick and Greg for making the financing pretty painless! We had lots of things to consider, when replacing two old vehicles at the same time, and with a new teenage driver coming to age soon. Thank you for listening to our concerns, and helping us with our decisions, I KNOW we made the right choice! More

poor custmer service Recently bought a certified used 2009 Kia from them had a noise on start sales person said would be covered no problem if it were anything serious wou Recently bought a certified used 2009 Kia from them had a noise on start sales person said would be covered no problem if it were anything serious would never been certified. Took 2 weeks to get appointment nothing two weeks later nothing but listening to noise was done. They sent home for another two weeks then took back in now have had for three weeks and have not done any further diagnosis of problem but now want 700 more dollars to diag failure before will even call warranty company. Is the first car I have ever bought and was supposed to bring my new son home in instead had to barrow a car and have only drove my new car to dealership. Has been three months of no car but a payment and insurance. No help from these people and see nothing in the future. Don't trust anything they say After wrote this review they took car apart found problem took care of it but took two more weeks and had to call each week to get status never called to tell me when done. Still not happy but can now drive my new car will see how well it is fixed must give them xxxxxxfor finally standing behind their sale. Believe Brownyn is a good sales person but don't trust Steven More

No Service after sale I was promised in my sale contract to have a dash part replaced and a rim repaired only to have the salesman and service department not even try to wo I was promised in my sale contract to have a dash part replaced and a rim repaired only to have the salesman and service department not even try to work with me to get this done. I have tried to make appointments numerous times over the last 5 months only to be given the run around if I could get them to call me back at all. Finally got the sales manager involved who promised to get it taken care of and haven't heard from him in a month. They lied to get me to buy and had no intention of living up to their contract. I will never buy from this dealer again and recommend everyone stay away. More

Great Experience I have had nothing but good experiences from Spradley Barr Ford Greeley from my new purchases of a 2015 truck and car. Recently I was looking for I have had nothing but good experiences from Spradley Barr Ford Greeley from my new purchases of a 2015 truck and car. Recently I was looking for a used truck for my daughter, we were met by Brownyn Beach at the front of the dealership. I was immediately impressed with her professionalism, polite approach and willingness to help us find the right vehicle. She worked with us giving us options and went with us on test drives, we never felt pressured or rushed. Great sales person, with a high level of customer service, I highly recommend finding Brownyn if you go in for help with a vehicle, I dont think you will be disappointed. More