Ken Garff Gateway Chevrolet

great it was such a good and amazing experience he was so much help and finished my oil change fast much help and finished my oil change fast More

He was willing to find the problem and resolve it Falty starter causing car to be unreliable starter causing car to be unreliable More

Cody communicated well. Work was completed faster than I expected. Price was same as quoted. Work was completed faster than I expected. Price was same as quoted. More

Nos atendieron de lo mejor 💯nos alludan con todas las dudas q tengamos y muy amables para lo q ocupemos están así dispocision acial quier hora dudas q tengamos y muy amables para lo q ocupemos están así dispocision acial quier hora More

Well run shop starting with the lady greeting everyone and directing traffic. I never saw her stop from when I got there at 11 and when I went to pick up the Equinox in the afternoon. and directing traffic. I never saw her stop from when I got there at 11 and when I went to pick up the Equinox in the afternoon. More

All went well except we're having a problem with receiving our $15 coupon. We scheduled the oil change on line applied the $15 coupon but didn't receive it on the bill so I brought it up to Ray and receiving our $15 coupon. We scheduled the oil change on line applied the $15 coupon but didn't receive it on the bill so I brought it up to Ray and he said he'd take care of it and so initially our bank statement showed the discount but later it was removed. So I called you up and was told that is a bank error and usually will be applied within 24 hrs. So we'll wait and see if that happens. I'm just disappointed that we have to go thru this hassle when we thought if we set the appointment online it would be automatic. I was also told that if we want to use our reward points that we need to express that upfront. I would think that would be told to us ahead of time not after the fact. More

Great customer service, would most definitely recommend this dealership to friends and family. Great experience. this dealership to friends and family. Great experience. More

You serviced my C7 anf Zach took care of me. Now its the C8. A little disappointed that there were no discount coupons and the funny thing is, I received one the next day. Oh well, the 2018 Silv Now its the C8. A little disappointed that there were no discount coupons and the funny thing is, I received one the next day. Oh well, the 2018 Silverado is next. More

Ken Garff's service department has lost my trust! The last 2 visits we've had terrible service. On our last visit on October 21 2025 I took my truck to get an oil change. I left money on my middle co The last 2 visits we've had terrible service. On our last visit on October 21 2025 I took my truck to get an oil change. I left money on my middle console. I made sure the money was there and it was. So when I picked up my truck I checked if it was there still. And my money was Gone! I left it on purpose because on the other visit I left some ear buds in the back of one of my passengers door. And those were also missing. I didn't wanna think that someone in the dealership could have taken them. But this last time I they proved to me that they go into people's cars to see what we left so they can take. I've been calling the dealership to speak with a manager and can never get one to talk to or to have them return my call!! So I guess I would need to go personally! Im very disappointed at chevy! More

I dropped my truck off for an oil change and a bad battery. They made the changes in a timely manner. battery. They made the changes in a timely manner. More