Ken Garff Gateway Chevrolet

I've been shopping for a vehicle to replace my soon-to-be-expired leased Kia. I visited or contacted many dealerships, all staffed by wonderful people who were friendly and efficient. Any one of t soon-to-be-expired leased Kia. I visited or contacted many dealerships, all staffed by wonderful people who were friendly and efficient. Any one of those dealerships were fully capable of meeting my needs, but none seemed to possess that certain "magic" to close.....but I stopped looking upon visiting Ken Garff Gateway Chevrolet. Here's my story: First, a brief Sunday phone call resulted in a gentleman's agreement as to purchase price and method of financing. The transaction was easy, not because I accepted Graff's price, but because Graff accepted mine...and please be reminded, I was experienced by shopping other dealers and thereby possessed with earned knowledge of the competitive market. In short my offer was reasonably low, but rather than laugh, scoff, and ridicule, my salesperson Gillie Manriquez took my offer as a challenge and made it work...quickly and efficiently. No nonsensical back and forth. Came in Monday to examine the vehicle and close the deal. The car was ready, the test drive was taken, but then I changed my mind from purchase to lease. Not a flinch, wince, twitch, or any other sign of distress. Gillie took my lease offer to the sales manager, Andres("Drew") who made it work; but then the dreaded but obligatory visit to the finance manager. Guess what...almost in-and-out. Easy...no soft or hard pitches, no unwanted or unneeded frilly add-ons. Just straight and easy. I was done in 4 hours, shortest time ever for me. I'm happy. If you visit Ken Graff, I hope you have the same experience I had with Gillie and Drew. More

Went in for transmission oil change by the next morning I had to get an entire new transmission. Wouldn't ever go back there ever in my life had to get an entire new transmission. Wouldn't ever go back there ever in my life More

Very professional on time and a good job done God bless you and your business May you always prosper and have good customers you and your business May you always prosper and have good customers More

Appointment was scheduled almost 2 weeks prior. When I showed for my appointment I was informed they did not have the oil or filter for my vehicle and that it would take 2 hours to receive. Had t When I showed for my appointment I was informed they did not have the oil or filter for my vehicle and that it would take 2 hours to receive. Had to use alternative oil and filter due to this. When someone makes an appointment it is so that they are able to plan the day. I did not have an extra 2 hours to wait for the manufacturer oil and filter due to other obligations. Once my service contract is completed I will not be coming back. I have purchased 3 vehicles there and will not be recommending this dealer to anyone. More

It was fast and easy in and out It was a fast service Good service Good service More

Friendly and skilled He answered all my questions , he's been so polite all the time in the process. been so polite all the time in the process. More

They took really good care of my Corvette my Service Writer listened to all of my concerns. My vehicle was serviced in a timely fashion. Writer listened to all of my concerns. My vehicle was serviced in a timely fashion. More

I appreciate the service I receive whenever I get my Trax serviced at this dealership! serviced at this dealership! More

I'm so grateful with the team because they resolved the problem with my truck The people you guys have to work with us are so professional and kind, I recommend you guys with all my friends because I know problem with my truck The people you guys have to work with us are so professional and kind, I recommend you guys with all my friends because I know you guys do a nice job More

Everything was excellent! Everything was excellent and Nathan quoted me an accurate wait time. Everything was excellent and Nathan quoted me an accurate wait time and was very Everything was excellent and Nathan quoted me an accurate wait time. Everything was excellent and Nathan quoted me an accurate wait time and was very professional. More