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Ken Garff Gateway Chevrolet

Avondale, AZ

4.4
9,364 Reviews

9901 West Papago Freeway

Avondale, AZ

85323

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Showing 9,364 reviews

August 21, 2020

I filled out 1 survey, but wanted to clarify something. I filled out 1 survey, but wanted to clarify something. The truck that I picked out was sold out from underneath me. The only reason I bought a truc More

by whitfi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar Polo
Sep 08, 2020 -

Ken Garff Gateway Chevrolet responded

whitfi We are sorry to here that your experience in was anything less then great thank you for taking the time to mention some of our staff that made it a positive experience. We will share your positive feedback with Omar we are sorry to here the vehicle you where originally interested was sold. We are interested in learning more about your most recent visit in. Please reach out to our management team at your earliest convenience. (623)687-3523 All the best, Management

August 19, 2020

This was our first time dealing with Gateway Chevrolet and will be our last. Dealer is far more interested in being #1 in sales then they could ever be about providing the best customer service. You guys More

by georgejguilbeaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mo Wood sales , Johnny Martinez, The best person was Nick Pitts Finance Manager he was the only one who truly cared and went out of his way to assist us a true gentlemen.
August 19, 2020

John in service was awesome as always. Service was fast and he kept me informed while my truck was there. I did call a couple times Nd each time the receptionist was hard to hear because of speaking in a l More

by ajcsencsits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in service
Aug 21, 2020 -

Ken Garff Gateway Chevrolet responded

Thank you for your 5 star review and mentioning John Sheldon who made it a great experience! We value your feed back and will share your concerns with our team. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. All the best, Team Gateway!

August 19, 2020

We use Gateway and John Shelton because they are the best maintenance shop in Phoenix. We have never had our car sitting on the side of the road like so many we see on a daily basis. John always tells us w More

by MRA1899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sheldon
Aug 21, 2020 -

Ken Garff Gateway Chevrolet responded

Wow, it's feedback like yours that really keeps us motivated! We are very happy we could provide you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care! All the best, Chelsea Wheeler

August 18, 2020

Overall very easy deal with, especailly if you read the Overall very easy deal with, especailly if you read the fine print.They seem to have agressive price struckures upfront without going thru the "dan More

by t.dold88
Recommend Dealer
Yes
Employees Worked With
Ivan
Aug 19, 2020 -

Ken Garff Gateway Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. and we hope to see you again soon! All the best, Chelsea Wheeler

August 18, 2020

Gateway took care of us again! Five star service. Mike is the best, he always goes out of his way to make sure that we have the best experience possible. ⭐️⭐️⭐️⭐️⭐️ More

by amy2444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 19, 2020 -

Ken Garff Gateway Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. and we hope to see you again soon! All the best, Chelsea Wheeler

August 18, 2020

Great fast and easy service. John Sheldon always takes care of me promptly and gets it done right the first time. 10 of 10 would recommend. More

by VAMARKZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John sheldon
Aug 19, 2020 -

Ken Garff Gateway Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, Inc. and we hope to see you again soon! All the best, Chelsea Wheeler

August 18, 2020

Professional service. John and crew provided excellent job every time I take the vehicle for service. John keep up doing a very good job.. thanks More

by HEAVENSARMOR@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN SHELDON
Aug 19, 2020 -

Ken Garff Gateway Chevrolet responded

Hi, thanks for your praise and kind comments about John. Thank you again for choosing Gateway Chevrolet, Inc. and we hope to see you again. All the best, Chelsea Wheeler

August 18, 2020

Great service. Greeting was fast. Waiting area was clean and it seemed that the followed COVID19 guidelines. Greeters were friendly and courteous. People always smiling. More

by castanedagateway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Thompson
Aug 19, 2020 -

Ken Garff Gateway Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Gateway Chevrolet, Inc. and we hope to see you again. All the best, Chelsea Wheeler

August 18, 2020

Marco was an amazing salesman. He provided excellent customer service . I would recommend his services to other people. Thank you so much ! I love my new car. More

by AROUGEAU1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Briones
Aug 18, 2020 -

Ken Garff Gateway Chevrolet responded

Hi, thanks for your praise and kind comments about Marco. Thanks again for the recommendation, and have an amazing day! All the best, Chelsea Wheeler

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