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Ken Garff Gateway Chevrolet
Avondale, AZ
9,277 Reviews
At Joe Gambino's Ken Garff Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Ken Garff Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 9,277 reviews
July 12, 2020
Sales Very professional and pleasant experience. WE were presented several options and given the time to review with no rushed or pressure to close the deal Very professional and pleasant experience. WE were presented several options and given the time to review with no rushed or pressure to close the deal. More
by emailscottburns
Verified CustomerEmployees Worked With
Gabriel Salazar
July 12, 2020
Love my vehicle! Working with the sales man was a Little Rocky but the man who overlooks him took over and it was smooth sailing.... Otherwise love my vehicle! Rocky but the man who overlooks him took over and it was smooth sailing.... Otherwise love my vehicle! More
by BOULAIS16
Employees Worked With
Adan Teran
July 11, 2020
Very disappointed that they are more focused on getting money for their “ extras” that are the hidden highly inflated costs. I had a great salesman who told me I had safety featured it turned out I did not money for their “ extras” that are the hidden highly inflated costs. I had a great salesman who told me I had safety featured it turned out I did not, after I filled out my survey stating this, they called to see if they could make it right as they had another vehicle that had the features I was supposed have, after I went down to see if we could make it right, they totally tried to pull a fast one and charge me again for about 1400 worth of costs I just paid for that they would turn around and charge the person buying my first vehicle for a week later. I was so upset to have spend even more time there only to be essentially screwed over for the second time. My next vehicle won’t be from here and won’t be a Chevy. I Wk very disappointed they chose not to make it right. More
by Mary Schraven
Employees Worked With
Liz in service was awesome and did go over and above. Jeremy my sales guy was nice, but his hands were tied by the GM
July 11, 2020
No Pressure Buying Experience Gateway Chevrolet made the purchase of our vehicle a stress free experience. Yoli Pena was our sales professional that treated us with respect and ne Gateway Chevrolet made the purchase of our vehicle a stress free experience. Yoli Pena was our sales professional that treated us with respect and never at any point did she pressure us to quickly make a deal. She knew what we came in to look at and made sure we were comfortable with the the whole process from beginning to end. The facility was clean and most all employees were wearing masks. Thank you Yoli and Gateway Chevrolet for a great experience. More
by ReneM
Employees Worked With
Yoli Pena
July 10, 2020
Juan Valdez helped us with our car buying experience and he was great in listening and what we wanted. Many Thanks for The Jinez Family!! he was great in listening and what we wanted. Many Thanks for The Jinez Family!! More
by I Jinez ❤️
July 10, 2020
3 hour wait with an appointment to have new key cut and reprogram a key fob. Unacceptable. Even after asking a few times when would the car be ready. reprogram a key fob. Unacceptable. Even after asking a few times when would the car be ready. More
by mwendt76
Employees Worked With
Jeremy in service
July 09, 2020
bad service the supervisor tricked me into offering me one with more discounts without telling me that it vehicle that they were lending to clients and the not te the supervisor tricked me into offering me one with more discounts without telling me that it vehicle that they were lending to clients and the not tell me that it had more than 2000 miles I did not realize my wife drive back home that it is more than three hours of driving the next day I called by phone and nobody called back seller, supervisor and financing and I not driving back it means that the important thing is to sell and the next day don't need you anymore, thank More
by cavajo30
Employees Worked With
juan sanches and his supervisor and financing
July 09, 2020
Finance person put a damper on an otherwise great experience Dealership on the whole is great. Well run, friendly, helpful, efficient, clean. Sales person was knowledgeable, responsive and considerate. Our s Dealership on the whole is great. Well run, friendly, helpful, efficient, clean. Sales person was knowledgeable, responsive and considerate. Our sales person, Ivan was great! Your contract-finance person (name escapes me) was arrogant and condescending. Kept us there for a long long while filling out a contract that was totally unnecessary because he did not bother to learn the facts of the transaction. More
by PCOEUR2010
Employees Worked With
Ivan
July 08, 2020
I really like this guys at Gateway Chevrolet place because they are Friendly helpful clean funny professional kind caring fast 👍🏽🙏🏽❤️ I will come back when I’m ready for another vehicle 🚗 because they are Friendly helpful clean funny professional kind caring fast 👍🏽🙏🏽❤️ I will come back when I’m ready for another vehicle 🚗 More
by masaisek27
Employees Worked With
Razz
July 08, 2020
We had a 9am appointment and even though cars besides and behind us were helped, we waited 17 minutes for help. It seemed like they had forgotten us because I had to ask someone when they would help us. By t behind us were helped, we waited 17 minutes for help. It seemed like they had forgotten us because I had to ask someone when they would help us. By then at least 6 cars had been taken away while we still had not been approached. When they finally got someone to help us, she did not apologize for the fact we waited but she did mention they were super busy and it would be a 2 hour wait. We got a Lyft home and after 2 hours and 20 minutes I had to call and ask how much longer and after the girl on the phone checked, my car was done (conveniently). This is the closest service center to my home, but I’ll have to try a different Chevrolet location because this was not smooth or convenient. We used to service with Toyota for 4+ years and never had a bad experience or this kind of wait. More
by nydia5310
Employees Worked With
I didn’t work with any of these departments
