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Ken Garff Gateway Chevrolet
Avondale, AZ
9,268 Reviews
At Joe Gambino's Ken Garff Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Ken Garff Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 9,268 reviews
May 01, 2020
I was very pleased with my experience at Gateway Chevy, when I brought in my Volt for service. It was having an intermittent problem that was hard to diagnose, but the service team was patient and thorough when I brought in my Volt for service. It was having an intermittent problem that was hard to diagnose, but the service team was patient and thorough. In the end my car was fixed, and I couldn't be happier. More
by mcsmith77
Verified CustomerEmployees Worked With
Robert Hernandez
May 01, 2020
I wont give you a 0 star because that is not an option. My wife wants to upgrade cars. And she likes the new Traverse but because my experince in the service department i wont buy there anymore. .. that ca My wife wants to upgrade cars. And she likes the new Traverse but because my experince in the service department i wont buy there anymore. .. that car is bad quality too. 50000 miles and has been in the shop for repairs a few times now. But the worst is tour service department. More
by OMNEVIS
Employees Worked With
I have work with
May 01, 2020
While no one welcomes the additional cost of a new car, I found myself in need of new Transportation when my reliable import exceeded my ability to continue repairs. Turning two Gateway Chevrolet I was impre found myself in need of new Transportation when my reliable import exceeded my ability to continue repairs. Turning two Gateway Chevrolet I was impressed by how far this make a vehicle head come surpassing the standards of what I had been driving. Making the decision to purchase my new 2020 Equinox was made easier from the start of the sales team through to the end of the Senior Management. Despite the condition of the Worlds pandemic I look forward in the near future to be enabled take full advantage of my new purchase in road trips and more. Thank you Gateway Chevrolet. More
by Brian Butler
Employees Worked With
Tony Castel de Oro
April 30, 2020
I really enjoyed our experience at the dealership - however there were 0 practices in place for the current pandemic. Everyone was in everyone’s personal space bubbles, no one wore masks, no social dis however there were 0 practices in place for the current pandemic. Everyone was in everyone’s personal space bubbles, no one wore masks, no social distancing and they are still doing handshakes. I understand the sales experience - they just took no precautions during this time we are supposed to be. More
by hpniewski27
Employees Worked With
Ricky Aguliar
April 30, 2020
Very Disappointing Was told they put a dye through to id leak of my Freon and need new parts, total cost $2,100. Took to another Mechanic. There was no sign of a dye. Was told they put a dye through to id leak of my Freon and need new parts, total cost $2,100. Took to another Mechanic. There was no sign of a dye. Only need one of the two parts noted by the Dealership. Total Cost 1,000. Did not need a second part and the labor to install it. Very disappointing. I have no problem paying the cost if it is required. More
by tautui
Employees Worked With
John Sheldon
April 30, 2020
Efficient and friendly. Observing social distancing and regulations being held these days. Follow up review and services that were done and or recommended. Still awaiting part for oil leak ( unfortunately regulations being held these days. Follow up review and services that were done and or recommended. Still awaiting part for oil leak ( unfortunately since last August). More
by SRBARTISH
Employees Worked With
Don Shelton
April 30, 2020
Our vehicle was serviced in a timely and professional manner. We always Appreciate the prompt attention we get from Robert Hernandez and team. Thank you! manner. We always Appreciate the prompt attention we get from Robert Hernandez and team. Thank you! More
by nicidarley
Employees Worked With
Robert Hernandez
April 30, 2020
Ricky Aguilar was amazing Ricky went above and beyond to assure that I bought the car that was perfect for me. No high pressure sales and lots of friendly smiles. Ricky went above and beyond to assure that I bought the car that was perfect for me. No high pressure sales and lots of friendly smiles. More
by Inhispeace1
Employees Worked With
Ricky Aguilar
April 30, 2020
John S. is Awesome! Every time I go John S. takes great care of my car and me. I highly recommend him as your service adviser. I appreciate the great customer service, Every time I go John S. takes great care of my car and me. I highly recommend him as your service adviser. I appreciate the great customer service, More
by PHOENIXCARPETREPAIR
Employees Worked With
Jeremy Thompson
April 30, 2020
Gateway Chevy Help Me Get The Car I've Always Wanted. They went Above and Beyond for Me and my family. BIG SHOUT OUT TO NOE IN THE SERVICE DEPARTMENT FOR ALWAYS MAKING SURE OUR VEHICLES GET DONE THE RIGH They went Above and Beyond for Me and my family. BIG SHOUT OUT TO NOE IN THE SERVICE DEPARTMENT FOR ALWAYS MAKING SURE OUR VEHICLES GET DONE THE RIGHT WAY! THIS DEALERSHIP IS ONE ILL BE DOING MORE BUSINESS WITH More
by angelicaarredondo0109
Employees Worked With
Noe Service Advisor, Larry In Finance, Robert Cassidy , & Ricardo
