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Ken Garff Gateway Chevrolet

Avondale, AZ

4.5
8,376 Reviews
At Joe Gambino's Ken Garff Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Ken Garff Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business. A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
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9901 West Papago Freeway

Avondale, AZ

85323

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Showing 8,376 reviews

July 28, 2017

Highly Recommended Alfonso and the team at Gateway Chevrolet were a huge help to me. They made what can be a very stressful experience, very enjoyable. I'm looking forwa More

by Jkrick2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso Gastelum
July 26, 2017

Excellent Recently purchased a 2016 Chevy Malibu from Alfonso. Great experience and he was the most honest upfront salesman ive ever dealt with. If you’re in th More

by JoeyC1989
Recommend Dealer
Yes
Employees Worked With
Alfonso Gastelum
July 26, 2017

Excellent attention. Three cars bought in six month period, all through my salesman Alonso. More than my salesman, my friend. I recommend this dealer and Alonso, to anyone More

by Andy0865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Gastelum
July 26, 2017

Great customer service Great salesman,very professional i went in there looking for a new truck and a great experience with Alfonso I recommend him to anyone that is lookin More

by Ramon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Gastelum
July 24, 2017

Excellent Salesman We recently had the pleasure of meeting Brandon Nezo. It's easy to spot Brandon at the dealership, he's extremely tall with a giant smile! Brandon wa More

by Happy Shoppers 2017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Nezo
July 23, 2017

Excellent customer service Came in with my father to look at the Spark and had an excellent experience. Jose Rincon took care of us from start to finish- didn't feel like we wer More

by KathC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rincon
July 19, 2017

Truly Grateful! I put in a finance app before going into the dealership. I had to call them twice to check and see if they could finance me. Finally heard back from a More

by sanchk24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony (sales), Alejandro Espinoza (finance), Howard Thaler, La Rue Abrams
July 16, 2017

Great experience with Alex Aguirre & Howard Thaler Though purchasing a new vehicle should be a positive experience, earlier visits to other dealerships in Phoenix area made me weary about my first time More

by Sparkling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX AGUIRRE, Howard Thaler, Eddie Zamora
July 10, 2017

Incomplete Vehicle Service Ever since the dealership was handing down to the son of the owner the service department has gone down the hill. When I had a full detail performed More

by Matthew737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John S
Jul 26, 2017 -

Ken Garff Gateway Chevrolet responded

Matthew, Thank you for bringing this to our attention. We do take these comments very seriously and use them to better train our staff to prevent these issues in the future. Please feel free to bring in your vehicle so we can have a chance to freshen it up to your satisfaction. Respectfully, Howard Thaler General Sales Manager

June 22, 2017

HORRIBLE customer service They recommended some services we needed and ended up taking 3 hours longer than their estimated time. No apology and when i said this is not good cos More

by Aaron Torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert also manager of customer service
Jul 26, 2017 -

Ken Garff Gateway Chevrolet responded

Aaron, Thank you for bringing this to our attention. We do take these comments very seriously and use them to better train our staff to prevent these issues in the future. Please feel free to contact me directly so that we can discuss your situation. Respectfully, Howard Thaler General Sales Manager

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