Ken Garff Gateway Chevrolet - Service Center

my SUV was in for a minor transmission calibration issue and they kept the car there for 11 days, mean while, there;s no loaner available and lack of honesty with the dealership. first I was told the transm and they kept the car there for 11 days, mean while, there;s no loaner available and lack of honesty with the dealership. first I was told the transmission dept is really back up but I have to leave the car there to maintain my car inline, when I finally had enough and call the service manager and ask how much longer do I have to wait and what position is my car is and how many tech is in his transmission dept. he call back I'm currently fifth in line and he has 5 service tech at the transmission dept. so I try to do a little math so 10 working days X 5 tech, even if they work at a snail pace of 2 cars a day per tech, that would be 100 car before they get to me when I first drop off my car. if the avarage is 4-5 repair per tech per day, that would mean well over 400 car in for transmission issue. if that's the case, then chevy really really has a transmission problem, unless someone was lying but either way, next morning by 9:00 am, I got a message said my car is ready. so do I have to call the service manager to get thing resolve everytime. someone will said take you car to another dealership but I don't have a choice, this is the closest one to me. Do I recommend this service center. ABSOLUTELY. More

Yulissa was very helpful from the start with getting an estimate to getting my car fixed. When I came to pick up my car it was even washed, inside and out! Plus the price was cheaper than the Ford dealer a estimate to getting my car fixed. When I came to pick up my car it was even washed, inside and out! Plus the price was cheaper than the Ford dealer and any other shops in the area. More

From the minute Corina comes flying out of the service bay to greet each customer to checking out with Liz or Jeremy the entire process was seamless. The staff is friendly, respectful, and welcoming. L bay to greet each customer to checking out with Liz or Jeremy the entire process was seamless. The staff is friendly, respectful, and welcoming. Liz remembers me every time I come in, even if it has been six months between appointments. She treats me like a valued friend. More

This dealership has failed multiple times. Just tired of working around them n not my work schedule. No more. Just tired of working around them n not my work schedule. No more. More

Took good care of me. Tinted my windows & it looks very nice Too. I must say Tinted my windows & it looks very nice Too. I must say More

Service takes too long. They know what they’re doing, however they’re just so busy your vehicle will be there forever; over 2wks! They know what they’re doing, however they’re just so busy your vehicle will be there forever; over 2wks! More

It take too long for a service even if you have appointments, they need to improve on that appointments, they need to improve on that More

For general service (oil changes scheduled maintenance, etc.) I always stay and wait. They are always busy, especially later in the day, but they always seem to do their best to be as quick as possible and etc.) I always stay and wait. They are always busy, especially later in the day, but they always seem to do their best to be as quick as possible and always give an estimated time to complete the job. Usually, time is less than what they estimate. More

People were nice a little misunderstanding about when my vehicle was ready. Finished work was as expected vehicle was ready. Finished work was as expected More

my last oil change they discovered minor fluid leak and said they don't know where it comes from"maybe is from the transmission or just condensation" and kept it over a week. they also didn't check and fix said they don't know where it comes from"maybe is from the transmission or just condensation" and kept it over a week. they also didn't check and fix the factory recall. months after I have to make another trip for the factory recall and meanwhile the transmission wasn't shifting correctly and has been in the shop for almost two weeks and still waiting for them to find and fix the issue. my last update was" we duplcated the issue but don't know what causes it and our transmission tech is so back up so we don't know when he'll has time to look at it" totally unacceptable service. More