Ken Garff Gateway Chevrolet - Service Center

Best Service Center They have the best all round customer service people in no matter what department you need. They really care for you the customer and it shows. They have the best all round customer service people in no matter what department you need. They really care for you the customer and it shows. More

Service Friendly Appointment is on time. Efficient.. Greeted when you arrived and offered water. Waiting area is pleasant and comfortable. Happy with al Friendly Appointment is on time. Efficient.. Greeted when you arrived and offered water. Waiting area is pleasant and comfortable. Happy with all around service.always. More

It was a technical issue that put me in panic So I just call and explain the issue to my dealer who told me to walk in without a scheduled appointment. The problem was fixed in three hours So I just call and explain the issue to my dealer who told me to walk in without a scheduled appointment. The problem was fixed in three hours More

Get your system correct My mother and I have two separate cars that we bring to this service center and yet you cannot seem to get our information correct. When I take my car My mother and I have two separate cars that we bring to this service center and yet you cannot seem to get our information correct. When I take my car in, it gets put under my mothers name (which you even mixed up our middle names) and when she takes her car in you have it under my name. I have spoken up about this issue several times and yet no one has taken any initiative to fix any of it. Only I purchased my car at this dealership, and every time we come in we put our correct information in but your system messes it up and it’s very annoying. If I didn’t have a warranty with this dealership I would take my car elsewhere. More

Malibu Very helpful, very friendly. They did a great job. They really took good care of my car and me. My car was cleaned and serviced. Very helpful, very friendly. They did a great job. They really took good care of my car and me. My car was cleaned and serviced. More

Service Everything was great. Only complaint is I've haven't had my car that long and it's a certified used vehicle, but it needs an alignment and possibly ti Everything was great. Only complaint is I've haven't had my car that long and it's a certified used vehicle, but it needs an alignment and possibly tires by next oil change. Why wasn't the alignment done before it was sold? More

Could be better, bad communication The service was fine. The issue is that the time estimates are not accurate. The last 2 visits the service took an hour longer than I was told and I w The service was fine. The issue is that the time estimates are not accurate. The last 2 visits the service took an hour longer than I was told and I was not contacted to be informed the service was done. I actively had to contact the dealer myself to find out my vehicle maintenance was completed. They definitely have a disconnect in communication. More

Great Service, Great customer experience I brought my truck in for regular maintenance. My service writer Paul was very friendly and knowledgeable. I waited in lobby while the work was gett I brought my truck in for regular maintenance. My service writer Paul was very friendly and knowledgeable. I waited in lobby while the work was getting completed. Service was completed in the time it was quoted, and Paul brought my truck up front with the A/C running so I wouldn't have to get into a really hot truck. (It was north of 110* out that day). I would highly recommend the service department at Gateway Chevrolet. More

Excellent Service through and through From the time I arrived at gateway Chevy I was amazed at the response time and friendliness of the staff. They were very helpful and kept me updated w From the time I arrived at gateway Chevy I was amazed at the response time and friendliness of the staff. They were very helpful and kept me updated with my vehicle status. I’ll get all my maintenance down through gateway. More

Service department The last two times I have taken my vehicle there for a SCHEDULED oil changed I have sat there for over two hours. I’m sorry but it only takes 30 minut The last two times I have taken my vehicle there for a SCHEDULED oil changed I have sat there for over two hours. I’m sorry but it only takes 30 minutes to hangs oil. If I would have known the service department was this slow I would have never spent the extra money for the VIP SERVICES. Also, this last time I had my car done they called me at 3:04 & left a 3 second king voice mail not saying any words. I called them back & never go a phone call back. Went & picked up my car & the guy tried telling me they called me at 250 and my voice mail was full.. nope. Not true. I hate using this place. More