Ken Garff Gateway Chevrolet - Service Center

Great Service was great and quick I will recomend to a freind. Everybody is real freindly. I wilk keep taking my car for service all the time. Service was great and quick I will recomend to a freind. Everybody is real freindly. I wilk keep taking my car for service all the time. More

Awesome service Robert is always helpful and knowledgeable. He always makes sure everything is taken care of and the correct service is always performed on my car. Robert is always helpful and knowledgeable. He always makes sure everything is taken care of and the correct service is always performed on my car. More

Awesome I bought my car here 5 years ago and have been using their service center the whole time. In the beginning i had a couple service guys treat me bad bu I bought my car here 5 years ago and have been using their service center the whole time. In the beginning i had a couple service guys treat me bad but they are no longer there. I work with Robert Hernandez and he is always kind and courteous and thinks of his customers first. He makes sure we are happy when we leave and always returns calls. As long as he is there i will continue to bring my car to him. My family also uses the service center and deals with Robert. More

Fast and friendly, very organized and professional. I always get great Service from the friendly staff at gateway Chevrolet. The facility is clean and I always have fast serviceI can always trust my ca I always get great Service from the friendly staff at gateway Chevrolet. The facility is clean and I always have fast serviceI can always trust my car with gateway Chevrolet. More

Could have been better No communications or explanations Never actually is the time they say Employees don’t know other employees names Not very kind when it comes to No communications or explanations Never actually is the time they say Employees don’t know other employees names Not very kind when it comes to help More

Car care Thank you for taking good care of your customers! We appreciate the friendly staff and quick response since the day we leased our Malibu's. Thank you for taking good care of your customers! We appreciate the friendly staff and quick response since the day we leased our Malibu's. More

Oil change Great customer service Every time I've come to Gateway I've always get great service and always get acknowledge it could be a super busy day but I'm Great customer service Every time I've come to Gateway I've always get great service and always get acknowledge it could be a super busy day but I'm never ignored great customer service always. More

Great service advisor My problem is - I own a 2009 Saturn Outlook and had my 100,000 mile tune up as instructed and thought my next tune up would be at 200,000 miles and I My problem is - I own a 2009 Saturn Outlook and had my 100,000 mile tune up as instructed and thought my next tune up would be at 200,000 miles and I was told the tune up was good till then. Around 140,000 miles I was experiencing problems. The problem was diagnosed as a transmission and motor mount problem. I had a new transmission and motor mounts installed and the problem did not go away. I bought a FIXD OBD2 scanner and found out my 3 & 5th cylinders were not firing and was informed I needed a tune up. My question is why was I told I need a new transmission and motor mounts and the problem still existed and turns out the problem would have been fixed with a tune up that only lasted 45,000 miles. When I ask that question I was told that sometimes things (xxxx) happens. I was also informed that I need to replace the cabin filter and turned out I don't have a cabin filter. I am beginning to feel as though I am buying things I really did not need or want. More

Bad PSI Sensor Tire PSI sensor problem. Sensors were placed incorrectly. So a badly damaged tire was reading in the wrong position. Had to purchase a new tire as a r Tire PSI sensor problem. Sensors were placed incorrectly. So a badly damaged tire was reading in the wrong position. Had to purchase a new tire as a result of what was discovered. More

Oil Change I had no complaints about my oil change service, or the people I came across but I understand washing the car is an added bonus but if it's done "half I had no complaints about my oil change service, or the people I came across but I understand washing the car is an added bonus but if it's done "half xxx" I'd rather it not be done. Now I have scratches in the paint because of the leftover dirt in the paint. More