Ken Garff Gateway Chevrolet - Service Center

I like the service, nice waiting area cool place relax, my next service l be back again, thank you. my next service l be back again, thank you. More

As a customer service professional, I rarely leave reviews, but Gateway Chevrolet in Avondale’s service demands it. My 2020 Chevy Silverado has been a nightmare. Since March, I’ve made over five trips reviews, but Gateway Chevrolet in Avondale’s service demands it. My 2020 Chevy Silverado has been a nightmare. Since March, I’ve made over five trips, including for a rental car delivered dirty with food crumbs and dirt, not fueled. The check engine light was fixed after months, but now I’ve got a shaking steering wheel, a death rattle on the freeway and a faulty turn signal. The truck was returned scratched with a rude note on the keychain. Customer service was dismissive with broken promises. I’m out time, Uber costs, trust and lost faith my truck will ever be the same again. Avoid Gateway. More

I love it they treated me and my truck with respect expecally Liz Dias she was awesome. expecally Liz Dias she was awesome. More

Cody and crew took great care of my truck. Communication was amazing and I was thoroughly satisfied with the service they provided. Communication was amazing and I was thoroughly satisfied with the service they provided. More

I’m very disappointed with the overall experience at this service center. From the beginning, there was a clear breakdown in communication. I provided a detailed list of concerns to be inspected when I dropp service center. From the beginning, there was a clear breakdown in communication. I provided a detailed list of concerns to be inspected when I dropped off my vehicle, yet those issues were disregarded. The advisor later stated the inspection was unnecessary, despite my written request. My vehicle remained at the shop well beyond the estimated 7–10 day timeframe due to the shop being behind schedule , with no proactive updates or clear explanations provided. Additionally, I requested that two open recalls be addressed, but they were never checked. I brought these concerns to the service manager, but unfortunately, the conversation resulted in no resolution or accountability it felt dismissive and unproductive. Ultimately, I paid over $500 for what I believe was subpar service. My concerns were left unaddressed, and the lack of transparency was unacceptable. I expected a higher standard of professionalism and will not be returning in the future. More

I had a scheduled inspection, rear brake pads and rotors done same day. Very happy with the service. done same day. Very happy with the service. More

The staff was very helpful and friendly they also answer all my questions and very clean all my questions and very clean More

They gave good follow-up to the condition of the track tahk you for the info tahk you for the info More

Had to wait a week just to have the truck evaluated. It only took one day after they evaluation to get the truck fixed and back on the road. Cody was awesome and keeping us updated on the status. It only took one day after they evaluation to get the truck fixed and back on the road. Cody was awesome and keeping us updated on the status. More

They helped me get service in my car and provided a ride that really helped me in my day. Service was also provided fast and efficiently. that really helped me in my day. Service was also provided fast and efficiently. More