Ken Garff Gateway Chevrolet - Service Center

Zeal goes away after the sale. I wish I would have gone to any other dealer in the valley, I am struggling to find any redeeming quality in this dealership,... Little to no respect, I wish I would have gone to any other dealer in the valley, I am struggling to find any redeeming quality in this dealership,... Little to no respect, (unless calling me sir counts). I have had my 2016 Silverado for 4 weeks now, and out of that 4 weeks the service shop has had it 10 days and still counting, they seem to be more concerned in getting the loaner car back than fixing my truck or returning my calls. I have gotten GM involved in a resolution but is still pending. More

Christian mena My new sonic from Christian mena experience was awesome, he made it fun fast and enjoyable. I would definitely recommend to buy a vehicle from him:) My new sonic from Christian mena experience was awesome, he made it fun fast and enjoyable. I would definitely recommend to buy a vehicle from him:) More

Exelentservice from begining to end. Sales people was very helpful. They made my choice very easy. I would recommend this dealership to anyone. A very good goes to the serviceDept. Sales people was very helpful. They made my choice very easy. I would recommend this dealership to anyone. A very good goes to the serviceDept. More

Great Customer Service! Fast & Friendly Great Dealer with fast, and friendly service. Gateway Chevrolet knows Chevrolet. I highly recommend Gateway Chevrolet because they care and will make Great Dealer with fast, and friendly service. Gateway Chevrolet knows Chevrolet. I highly recommend Gateway Chevrolet because they care and will make things right. They know Chevrolet inside and out. We had a recall and took our 2010 Chevy Malibu in and had it fixed free of charge with no hassle. The people at Gateway where super friendly and had knowledge of all my questions. More

Great Customer Service Had a scratching in steering wheel when turning, they replaced the Airbag Coil, charge was $297, that did not fix the problem, it still scratched. The Had a scratching in steering wheel when turning, they replaced the Airbag Coil, charge was $297, that did not fix the problem, it still scratched. The problem was the steering rack, they put a new rack in and gave me a credit of $297 for the Airbag coil against the cost of the steering rack...plus a 10% discount. First class dealership....they know how to keep a customer. Will definitely buy my next vehicle from Gateway Chevrolet. More

took my Malibu in for service After having taken my Malibu to a 3rd party mechanic shop for years I decided it was time to take it to someone who know the ins and outs of Chevy and After having taken my Malibu to a 3rd party mechanic shop for years I decided it was time to take it to someone who know the ins and outs of Chevy and thats what lead me to taking my car to the dealership. I had the best experience ever. When I picked my car up from the shop the next day it was a great feeling knowing that certified chevy mechanics had been taking care of it. Also, it turned out there were 3 MAJOR open recalls and they took care of all of them for me. My contact in the shop was Juan Martinez and after explaining to him the frustrations I've had with the 3rd party mechanic shop I had been using, he really took the time to explain to me the benefits of taking my car to the dealership to have it worked on by the people who have trained specifically to work on those cars. Its such a huge piece of mind that I think a lot of people dismiss because theres is the stigma of the dealer mechanic costing more. Turns out, thats not so true anymore. Dealership mechanics have competitive prices and then on top of that theres the piece of mind knowing the person working on your car has probably seen HUNDREDS of the same model and they know it like the back of their hand. Juan really made sure my Malibu was taken care of and we discussed future services that he recommended done in order to get another hundred thousand miles out of my car (currently clocking in at 108k) and I'm looking forward to taking it back in to Juan to get a tune up and the preventative maintenance we discussed. This was the best experience I've ever had at a mechanic shop. More

surprised and amazed We called and made an appointment for a recall on our Saturn. We were told it would take 4-5 hours. We came prepared for the wait. Tabitha was so nice We called and made an appointment for a recall on our Saturn. We were told it would take 4-5 hours. We came prepared for the wait. Tabitha was so nice, and got our car started right away. We went to the beautiful and sunny waiting area, where they had free coffee and donuts waiting. Two hours later we were on our way home! Surprise. Surprise! I would recommend them to everyone. More

Never go here for service Go anywhere else, these guys are the worst. Parts are cheap, I will return to imports. Had parts changed here would rather stick to my midas or speedy Go anywhere else, these guys are the worst. Parts are cheap, I will return to imports. Had parts changed here would rather stick to my midas or speedy. More

We got a recall notice on our Trailblazer having to do with a switch in the door. Since we were new to the area, we tried the closest dealer/shop, Gateway. The service bulletin said it would take between with a switch in the door. Since we were new to the area, we tried the closest dealer/shop, Gateway. The service bulletin said it would take between 20 minutes and 1 hr-45. We called and made an appointment and the rep said allow 3 hrs. Several days later my wife took the car in. After 2 hours, they said they had to replace the switch but did not have any in inventory, so my wife came home. The driver door then did not lock with the fob and the windows can't be controlled. I can't figure out how they can set an appointment and not have a replacement part in stock. Several days later, we were driving by, and ask when they would have a new switch in stock. The rep called Parts and was apparently told they had one in stock. The rep told us he would have it done in 30 minutes or less, so we went to the waiting area. After 45 minutes, I went to see the rep and he said he found out that they did not have the switch in stock, again, and he found that out 30 minutes earlier. Didn't bother to tell us. We would probably still be there if I hadn't asked. The service manager was at lunch (2:30) so I complained to the warranty manager. He said he would have the service manager call me. Never got the phone call. We left and will never go to Gateway ever again. Time to find another Chevy shop, maybe further away, but hopefully they are managed better and can fix the recall issue. More

It is great to work with a dealership that believes in customer care again. I have been dealing with service departments for over 35 years and Eddie Goodwin and his team of service writers and mechanics customer care again. I have been dealing with service departments for over 35 years and Eddie Goodwin and his team of service writers and mechanics are the best i have worked with. They keep you informed, they get the work done the first time and they treat you with respect. I have been dealing with Gateway Chevy's service department for over 6 years and they are the best in the Valley. Keep up the great work. I will tell all of my freinds to come to Gateway for service and to purchase a vehicle as well. More