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Ken Garff Honda Of The Desert - Service Center
Cathedral City, CA
254 Reviews
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254 Reviews of Ken Garff Honda Of The Desert - Service Center
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September 14, 2025
I had trouble getting in touch with tha parts department. I called 3 times and each time the person said that someone in the parts department would get back to me but nobody ever called me back. department. I called 3 times and each time the person said that someone in the parts department would get back to me but nobody ever called me back. More
by smdilger
Verified CustomerEmployees Worked With
Daryl
September 14, 2025
Customer service for menace is above average. The manager is all over the place with a smile, answering questions and making one feel taken good care of. The manager is all over the place with a smile, answering questions and making one feel taken good care of. More
by STEVEN.LEDERMAN
Employees Worked With
Martin Valesquez
September 13, 2025
Look up my info, you'll see a tragedy. I Requested a manager call.me months ago. At this point my brand new car i drive off your showroom floor has been a joy and a pain from day one. I I Requested a manager call.me months ago. At this point my brand new car i drive off your showroom floor has been a joy and a pain from day one. I Requested a talk to figure it out..and crickets. The service manager is pro dealer not customer, via my last service that I videoed where the Mgr fell short of good cust service. Ive had to come too many times for same repeated issue. The sales manager lied and forced an unnecessary system on us, we are aware that the theft patrol was not mandatory, but since it reports the defects in the vehicle I reported this to the service manager only to be told that the program is faulty. I explained to your manager that you guys have a contract with said company that he just said that their product dont work, its not accurate. I said I'll call theft patrol and let them know that, but also a product you put in the vehicle is giving wrong message, or the vehicle has electrical issues.. which is it? To blame the app, or look that my battery was replaced 2 times due to discharge and going bad as a result of the drain. Supposedly a Honda specialist will come?? Tbd. Oh, and last service 2nd from last, my car was damaged and I had to ask several times, also i video my car at last drop because of previous damage and denial. So Mgr gets his camera out to go over my car, starts pointing out a water spot.. I dont see him video anyone else's car or stress customers as he did me. Ill use my warranty option only at this dealership moving forward... More
by HondaLetMeDown
Employees Worked With
Martin
September 13, 2025
Anthony made it very easy for my getting the car serviced. Very courteous and helpful. Sitting area very nice. Car serviced on time. Excellent ! serviced. Very courteous and helpful. Sitting area very nice. Car serviced on time. Excellent ! More
by kucmar80
Employees Worked With
Anthony Reyes
September 12, 2025
People always tell me you shouldn't go to the dealer because they're too expensive but my experience at Honda of the desert is that the prices are fair and the advisors have been there for a while so t because they're too expensive but my experience at Honda of the desert is that the prices are fair and the advisors have been there for a while so they're experienced on their brand. Danielle was my advisor this time and as always, helpful and friendly More
by Golassuzanne
Employees Worked With
Martin, edwin, anthony, sergio, eduardo, joe,
September 12, 2025
The staff here is always helpful quick and responsive. I've been coming for several years and I would highly recommend. I also recommend this dealership for my family to get their vehicle serviced as well I've been coming for several years and I would highly recommend. I also recommend this dealership for my family to get their vehicle serviced as well More
by esheard2012
Employees Worked With
Danielle
