Ken Garff Honda Riverdale - Service Center

Great service--as always You have taken excellent care of my car for 12 years and I even though it isn't very close to where I live, I would never take it anywhere else. Your You have taken excellent care of my car for 12 years and I even though it isn't very close to where I live, I would never take it anywhere else. Your customer service is exemplary and the service employees are very knowledgeable and efficient. Frank was very helpful in keeping me informed on the progress of the work and answered all my questions. More

It’s was good but had me questioning My main concern is how they measure the brake pads. 10 months ago when my car was service, my pads were at a 9 but this time my brake pads were at a 1 My main concern is how they measure the brake pads. 10 months ago when my car was service, my pads were at a 9 but this time my brake pads were at a 10. So I’m confused on how my pads grew after 10 months of using them. It makes me questions the other inspections they said they have done. More

Honda recall Well this is truly an honest answer. I made an appointment to fix my honda recall service for 7:15 in the morning the first week of the month. So I we Well this is truly an honest answer. I made an appointment to fix my honda recall service for 7:15 in the morning the first week of the month. So I went and was on time walk in waited and then was told that they ran out of the part to fix my vehicle the day before. (So my question is why didn't they call me and reschedule the service to be done at a later date) I got up early drove in to have them tell me the part was not there and they had to reschedule. So I reschedule the following week. This service was to take about half a day. So they scheduled me an UBER home (that was fine). My concern was the pickup time . I was called and told my vehicle was ready for pickup and to wait outside for UBER to transport me. After 45 minutes I called in and found out that there was not an UBER scheduled to pick me up and they then made the order to have UBER pick me up 15 minutes later. The service was done. More

The service is great but the facility is terrible Entering the service center is difficult and the area leading up to the center is like playing tetris with other cars. At peak hours, cars line up at Entering the service center is difficult and the area leading up to the center is like playing tetris with other cars. At peak hours, cars line up at the only entrance to the center and folks have to walk up to the service counter door regardless of weather. Once inside, the counter area and waiting area are also very cramped. I love my Honda and the services provided and staff are great. Give them a better area to work in! More

New Belt We will never use our neighborhood mechanic again. These guys used premium parts, did premium work, but charged a reasonable price. We know we won’t h We will never use our neighborhood mechanic again. These guys used premium parts, did premium work, but charged a reasonable price. We know we won’t have to come back for a long time as opposed to our neighborhood mechanic who had us coming in 2-3 times a year to “fix” our car. Good riddance! More

Good all around The service was great. I was able to get in and out quickly and with little effort. Highly recommend making an appointment. Will keep coming back The service was great. I was able to get in and out quickly and with little effort. Highly recommend making an appointment. Will keep coming back More

I Reccomend Was a great experience even though they were really busy, got me in and taken care of. Did a great great great great did i mention great? Was a great experience even though they were really busy, got me in and taken care of. Did a great great great great did i mention great? More

Unknown cause of problem Alex was very good at keeping us informed of what could and would be done to fix the problem with our car. So far we haven't had any more problems. Alex was very good at keeping us informed of what could and would be done to fix the problem with our car. So far we haven't had any more problems. More

Awesome service department! I have always had a great experience with the service department at Ken Garff Honda. Even when they are super busy they still take the time to listen I have always had a great experience with the service department at Ken Garff Honda. Even when they are super busy they still take the time to listen and answer questions. I really like this dealership, but even if I didn't I would likely buy another car there for the service department alone! More

Great service Helpful and curtius the moment I walked, Merissa checked me gave me a estimate time of completion, and asked if I needed a ride anywhere or if I was g Helpful and curtius the moment I walked, Merissa checked me gave me a estimate time of completion, and asked if I needed a ride anywhere or if I was going to wait. She kept me up to date as to when the took my vehicle and when they completed with it as well. She went over the technicians recommended maintenance for next 5ike as well as the price breakdown. Overall a great experience More