Ken Garff Hyundai Surprise

I would RUN, not WALK away from this dealership. I genuinely cannot understand how places like this stay in business. This dealership embodies everything wrong with the “sleazy car salesman” ster I genuinely cannot understand how places like this stay in business. This dealership embodies everything wrong with the “sleazy car salesman” stereotype—and it’s exactly why this industry has such a terrible reputation. I purchased a 2019 Kia Sedona from them on April 10th—48 days ago—after finding the listing online. Here’s the timeline of what happened: My co-signer and I completed the finance application from home, asking the salesman specifically for it to be sent only to Chase since we’ve worked with them before. I clearly informed the salesman that my co-signer (my dad) only had an ID, not a driver’s license, and asked if that would be acceptable to Chase. The salesman assured me it would be fine and confirmed multiple times via text and phone calls that the application would only be sent to Chase. Additionally, I received a separate message from a sales manager, Jeff (remember that name!) who confirmed it would only be sent to chase if that is what I wanted. That did not happen. They called back saying they had a better offer from Ally. When I asked for the Chase offer, the salesman said he didn’t know and had to “check.” It turned out they did not check with Chase first—instead, and they ran my credit with Ally and several other lenders without my permission. When confronted, the finance manager said it was because my co-signer didn’t have a driver’s license which Chase would not allow, contradicting the assurances I was given beforehand. At this point, I wanted to walk away, but the car was in excellent shape, priced fairly, and I didn’t want to lose it. So I proceeded with the sale. But wait, there's more! About 20 minutes into my drive home, the tire pressure light started flashing. I pulled over, checked the tires—everything looked fine—but when I tried to reset the sensor by turning the car off and on, the car wouldn’t start. The battery was dead—likely the original battery. It was so dead that I could not even lock the car. To make matters worse, the key fob’s blade was aftermarket and didn’t fit the car’s door locks. I was stuck in a parking lot for three hours at night, unable to lock my car, waiting for AAA. The next day, I called Jeff. He apologized profusely, agreed to refund the battery cost, and promised a new key would be made. I was given his personal phone number and thought the situation would be resolved. For the next month, I was ignored. Countless calls and texts went unanswered, and every time I managed to speak with someone, I had to re-explain the entire ordeal—as if no one was trying to fix anything. My first payment was due 45 days after purchase. I tried to confirm my financing with Ally—but they had no record of my account. When I called the dealership, they confirmed everything was fine. Then I received a call from a manager telling me that due to a system change, my sale and paperwork were lost entirely. I had to re-sign the entire deal. Legally speaking, I may not have even owned the car during this period. After completing new paperwork, things supposedly “worked,” but the refund still hasn’t come because—according to them—there was “no record” of the sale. Meanwhile, I’ve spent over $1,190 just fixing issues the dealership should have addressed before selling me the car: $289 for a new battery $212 for two broken TPMS sensors $503 for four new tires (two less than a year old, worn due to poor alignment) $89 for an alignment that should have been done prior to sale $100 for a thorough inspection Even if I bought a warranty, none of this would have been covered. I still don’t have my new key or a refund. I tried to be patient and polite throughout this nightmare. Instead, I feel completely misled and taken advantage of. I never write reviews like this or call people out by name, but I have no choice here. The actions of Jeff and this dealership are, frankly, sleazy and unethical. More

LOOK OUT they will do Credit Blasting 9 hard hits to apply dropped my score 15+ ponts, Sale price, add $1495 and $598 for fees to the price it'll show up adjusted in your loan. Shop the loan theirs is apply dropped my score 15+ ponts, Sale price, add $1495 and $598 for fees to the price it'll show up adjusted in your loan. Shop the loan theirs is 1 point higher than others probably a kick back NO Transparency even though the Kin Gruff Auto Group is big on it, must be a big warning !!! More

The parts department called me a day after I posted my previous review and said the part came in for replacement. So I am now back to being very satisfied with the dealership, although the sales rep. shou previous review and said the part came in for replacement. So I am now back to being very satisfied with the dealership, although the sales rep. should have still replied to my emails. More

I initially felt the dealership and sales person were excellent. But they never ordered parts to replace the damaged headlight covers of my new car, which they said would be done under warranty. The sale excellent. But they never ordered parts to replace the damaged headlight covers of my new car, which they said would be done under warranty. The sales rep. also stopped responding to my texts about this and I had to call the parts department myself. It is not good that they do not follow-through with after purchase with services and repairs like this. More

I took my 2011 Tucson in for full inspection. Afterwards the only female in service dept. Very rude. I was given two items to repair. Got one item serviced. After return home I noticed what looke Afterwards the only female in service dept. Very rude. I was given two items to repair. Got one item serviced. After return home I noticed what looked like oil in my drive way. Rtn the car now 4 items wrong. I called Hyundai company and complained they suggested I take my car to another dealer for 2nd look. After finding that it was obvious that There was fowel play Hyundai Motor Corp offered a discount on the repairs. More

Paul Horak and Billy went above and beyond to get me the car I wanted. They did an amazing job getting me into a car that fits my budget and the payments I was asking for . I will be recommending this deale car I wanted. They did an amazing job getting me into a car that fits my budget and the payments I was asking for . I will be recommending this dealership to all my family and friends to buy a car from Ken Garfield dealership. You could a better place to buy a car! More

Our SalesRep, Josh was very professional and the whole experience was very easy in purchasing our new Elantra. experience was very easy in purchasing our new Elantra. More

This was by far the best car buying experience. Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as t Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as tell everyone I know about the dealer and Paul! Thank you Paul at Ken Garff! More