Ken Garff Hyundai Surprise

The service department was too busy on the phone to answer questions from their customer who was getting their car serviced. The next day, my engine light came on. My son took it in the next day and th answer questions from their customer who was getting their car serviced. The next day, my engine light came on. My son took it in the next day and they were rude to him and left the keys in the car sitting by the road. More

Went to look at a vehicle, drove 55 min to this dealership, arrived and noticed they posted fake pictures of the vehicle, purposely hiding missing trim, bad paint job. + The tires were balled. I as dealership, arrived and noticed they posted fake pictures of the vehicle, purposely hiding missing trim, bad paint job. + The tires were balled. I asked them to cover down on the price $400, so I could get tires. They refused saying "there was way too much interest in the vehicle." 2 days later they dropped the price $1800, and asked if I was still interested, I said can you take $400 off now or replace the tires, they agreed. BUTTTT. They sent me $400 of the original listed price, not the current $1800 off price. I said fine, don't replace the tires, I'll take it for the price it's listed at, they refused! It was listed on numerous sites at one price, and they threw a fit about selling it to me at that price. I eventually got it at the price it was advertised at. They said "if any issues within 14 days, bring it back." There was an electrical vehicle short, and transmission was slipping, so I got it back there in 9 days 14 days in the service department later, they said "they refuse to cover anything, it's going to be $1600 if I want it fixed" . Keep in mind I bought a work vehicle, so I was unable to work for 14 days while I had no vehicle. I told them I would have taken it to a real mechanic and had it back in 2 days, if I was planning to pay out of pocket. They don't care Story wrapped up, sales, manager, and service are all a joke from top to bottom! This place is the reason people hate dealerships. Do NOT waste your time going here! More

Absolutely unacceptable experience with this dealership’s service department—twice now. The first time we brought our vehicle in, they kept it for **over a week with almost no communication**, only for th service department—twice now. The first time we brought our vehicle in, they kept it for **over a week with almost no communication**, only for the main repair to ultimately be a SYSTEM UPDATE. They also failed to address another issue despite the additional protection/service plan we purchased with the vehicle—a plan that significantly increased our monthly payment because we were specifically told it would cover unexpected issues. Today, my husband drove nearly **an hour** back to this dealership for service. He was told there would be a **$200 diagnostic fee that wasn't covered**, and that repairs would have to be approved through another company and potentially reimbursed afterward. That is NOT how this plan was represented to us when they sold it. When my husband explained that, the employee became argumentative and told him they weren't talking about what happened before, they were talking about "right now." What happened before is pretty xxxx relevant when we're discussing what YOUR dealership told us about a plan YOUR dealership sold us. Then she said the vehicle needed to stay overnight. We have **three children**, so he asked for a loaner. They said they don't provide them—even though **this exact dealership gave us one during our previous service visit**. When he pointed that out, she raised her voice and again told him she wasn't talking about what happened before. Apparently, their solution to their own inconsistencies is simply pretending the past doesn't exist. My husband ultimately left **without receiving any help whatsoever** after driving nearly an hour there. I then spent an absurd amount of time fighting their automated phone system trying to reach an actual person before finally getting transferred to the service supervisor's voicemail. I've left a detailed message and expect someone from management to contact us and rectify this. We bought the vehicle here. We bought the additional coverage here. We accepted a higher monthly payment based on how that coverage was explained to us. We should not be finding out AFTER the contract is signed and they're collecting our money every month that apparently it works completely differently. And regardless of the coverage dispute, there is ZERO excuse for an employee to raise their voice and repeatedly dismiss a customer for explaining their previous experience **with the same dealership**. This review is my first step. If this isn't appropriately addressed, I'll be filing formal complaints with Hyundai corporate and the BBB and providing our documentation regarding how this coverage was represented versus what we're now being told. If you're considering buying a vehicle or additional coverage here: **GET EVERYTHING IN WRITING.** Diagnostic fees, repairs, reimbursement requirements, loaners—everything. Because apparently what you're told when they're selling it to you and what you're told when you actually need it are two very different things. More

We purchased a new 2026 Hyundai Elantra Hybrid Limited from Ken Garff Hyundai, and unfortunately the post-sale experience has been extremely frustrating. I do want to recognize our salesperson, Kyle, w from Ken Garff Hyundai, and unfortunately the post-sale experience has been extremely frustrating. I do want to recognize our salesperson, Kyle, who has been excellent. He has been responsive, proactive, and consistently gone out of his way to help us. Our frustration is not with him. The vehicle was reserved July 22 with a $500 deposit and purchased July 23. During the finance signing, we were told the reservation deposit should be refunded within approximately 3–5 business days. My understanding is that finance signings are recorded by audio and video, so the dealership should have its own record of that conversation. We also returned July 24 at approximately 5:30 PM, less than 24 hours after taking delivery, to report problems with the door edge guards/PPF and window tint. The door protection had dirty spots and areas that were not adhering correctly. We also reported tint deficiencies involving the passenger-front window and rear windshield. We were told service would contact us. No one did. We returned August 14 and raised the same issues and were again told service would contact us. Again, no one did. On August 19, we contacted service ourselves and were told we needed to work through sales. Kyle personally walked over to service and finally got the appointment scheduled. He has also repeatedly tried to help us resolve an ongoing BlueLink issue. The $500 refund has been an even bigger problem. July 30: I called for an update and was told a sales manager would contact me. No one did. July 31: I called again and was told to allow more time for the mailed check. August 3: I spoke with Billy, who attempted to help. August 7: Billy gave me his number, confirmed the mailing address, and offered to stop payment and have a replacement ready August 11. I agreed to wait a few more days to see if the original arrived. August 11: Billy told me he was on vacation until August 13 and would address it upon returning. August 14: I learned Billy was no longer employed there. My fiancée contacted the dealership, arranged a stop payment, and began working with General Sales Manager Sammy. We were told the replacement $500 check would be ready August 18. August 18: We went to the dealership based on that assurance and left without the check. That evening, I emailed the General Manager detailing the refund and vehicle concerns. As of August 24, I have received no response from the GM. August 19: Sammy said the check might be locked in the business office, which had already closed. During the same call, he then stated he had only requested the check be reissued and had not specifically promised it would be ready August 18. That directly conflicts with what we had been told and why we made the trip. August 21: My fiancée spoke with Alex and was told they still did not have the check, expected it the following week, and he did not know whether the business office had even received the request. We are now more than a month beyond the reservation and far beyond the 3–5 business-day timeframe originally given to us. The biggest problem is not simply that a check was delayed. It has been the repeated missed callbacks, conflicting explanations, changing expectations, unnecessary trips, and the amount of effort required from us to get basic follow-through after purchasing a brand-new vehicle. Kyle has been the bright spot and deserves recognition for his efforts. We are simply asking Ken Garff Hyundai to provide the $500 refund it has already acknowledged is owed and provide clear, consistent communication regarding the remaining issues. More

Service techs are terrible, I have the advantage package and have had two issues both leading to oil spills in my driveway one they didn’t secure the oil filter correctly causing a leak, most recent visit t and have had two issues both leading to oil spills in my driveway one they didn’t secure the oil filter correctly causing a leak, most recent visit they left the dipstick partially causing a mess of my engine bay and driveway. It’s been terrible More

Bad service bad experience and they lie to me they say something and they do something different. I’m not going to send anyone to this location. something and they do something different. I’m not going to send anyone to this location. More

Terrible customer service. Dishonest about vehicle status. Terrible communication. Likely never bring my car back here again. Dishonest about vehicle status. Terrible communication. Likely never bring my car back here again. More