Ken Garff Hyundai Surprise

Your service advisor Cheyanne has a bad attitude towards customers. The parking lot is so packed with cars you can hardly get to the service center without all most hitting a car. The Best thing about your customers. The parking lot is so packed with cars you can hardly get to the service center without all most hitting a car. The Best thing about your dealership is STEVE SIMPSON super nice guy and a great customer oriented salesman. I give him kudos More

Out of state transaction went pretty well until delivery of the 2025 vehicle. Upon delivery it took 14.1 gallons of fuel to fill the 14.3 gallon fuel tank. Saving money or downright incompetence? of the 2025 vehicle. Upon delivery it took 14.1 gallons of fuel to fill the 14.3 gallon fuel tank. Saving money or downright incompetence? More

Ken Garff himself is rolling over in his grave after the way we were misled and mistreated at the Surprise dealership this afternoon. DO NOT shop this dealership if you are paying in cash. I can't speak for way we were misled and mistreated at the Surprise dealership this afternoon. DO NOT shop this dealership if you are paying in cash. I can't speak for purchasing with financing. We were asked if we could purchase said vehicle for $23,500 if we would purchase today (10/2/2025) with your typical banter upon trying to leave. We told our salesman we needed to grab a snack and chat about it. Texting back and forth ensued and we said we would take the vehicle. We picked up a cashier's check for $23,000 made out to the dealership and brought $500 cash in case they were firm on the $23,500. Upon arrival salesman was jovial and took our cashier's check. A few minutes later Billy A. (sales manager who refused to give his last name) came into our little pod and informed us he couldn't sell the vehicle for $23,000 or $23,500 and angrily asked who verbally gave us this price? We walked out after 3 hours, frustrated, confused and disappointed that we were told a price that was not honored after we went to the bank, picked up a cashier's check and honored our end of the agreement. DO NOT leave this dealership without a written agreement on agreed upon price with Billy A. (big bearded man) or you will be wasting your time. If I could give negative stars I would. Ken Garff would be ashamed of his employees today. You've been warned!! UPDATED 10/3/2024 After reviewing numerous 1 star reviews the center of the issue primarily being dishonesty and revolve around general sales manager Billy Arterberry and his unprofessionalism. I WOULD NOT RECOMMEND BUYING ANY VEHICLE FROM THIS DEALERSHIP. An attempt to contact me via call and text happened this morning from salesman Fernando asking me to remove his GSM Billy A. from this review. Please, do your own research, this is one of many 1 star reviews on their site or dealerrater.com. More

One of the worst car buying experiences of my life. When the salesman and us couldn't reach a deal we were walking out of the dealership when a manager named Billy approached us, he quickly started yel When the salesman and us couldn't reach a deal we were walking out of the dealership when a manager named Billy approached us, he quickly started yelling in the middle of the dealership because we didn't agree with him on our APR. He physically got in my face screaming that hes been in the business since he was 16 and I didn't know anything. Telling me he's 45 and he makes 400 dollars and hours and I'm wasting his time. My wife and I were in shock as we didn't raise our voices and I calmly said that if we can't reach a deal that there are no hard feeling and that we can always try again on a different car and day. The entire dealership was staring as he berated us untill he just walkd away and he stormed off throwing his arms in the air. Honestly we still can't believe what actually happened, I will never return to this dealership and I highly suggest anyone reading doesn't either. More

Recently leased a new vehicle from Ken Garff Hyundai in Surprise. The agreement was that Garff would payoff my current loan ($868) on the trade in vehicle. Two months have gone by and the loan has still no Surprise. The agreement was that Garff would payoff my current loan ($868) on the trade in vehicle. Two months have gone by and the loan has still not been paid. When I inquired about this i was told the check to pay off the loan was approved by Hyundai and it takes time to actually pay it off. Don’t shop at Ken Garff Hyundai. They are dishonest and do not deal in good faith. Do not shop here. Fernando was the salesman and worked with Sami in finance. More than once Fernando, Sami, and Christian verified with me that Garff was paying off the remaining loan on the trade in vehicle. More