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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
1,084 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 1,084 reviews
March 18, 2026
We had an excellent experience at Lexus of Santa Barbara. The salesman was knowledgeable, eager to be of help and was a pleasure to work with. The salesman was knowledgeable, eager to be of help and was a pleasure to work with. More
by drrdwells
Verified CustomerEmployees Worked With
March 17, 2026
Martin went out of his way and spent time helping us arrange the activity we wanted to do while we waited for our car to be serviced. He was helpful and attentive. arrange the activity we wanted to do while we waited for our car to be serviced. He was helpful and attentive. More
by wgernst
Employees Worked With
Martin
March 17, 2026
Arrived early without previous request for ride. Martin checked my car in and arranged for Uber ride. Car was ready when promised; seemed to drive better, but could be imagination. Martin explained Martin checked my car in and arranged for Uber ride. Car was ready when promised; seemed to drive better, but could be imagination. Martin explained reason for $2000 service cost at 60,000 miles. I told him I bought the Lexus so I wouldn't have to pay $2000 for service visits. That's a few hundred less than the price of my first new car! More
by RGunson
Employees Worked With
Martin
March 16, 2026
Ken Garff Dealership of Santa Barbara is Exceptional Dealership and sales. Gianni was Exceptional in every way. Very respectful in achieving exactly what we wanted and looking for. He went one step at a Dealership and sales. Gianni was Exceptional in every way. Very respectful in achieving exactly what we wanted and looking for. He went one step at a time and addressed every single need. Including all anticipated needs from start to finish, to achieve our understanding of the vehicle, how it worked, future care and maintenance and continued satisfaction. Quality is what we were looking for. Quality is what we received and no high pressure sales. James handled our trade-in with an above average value. We did add an extended warranty and Ezekiel answered all our questions. Their Excellent Team, work very well together with the main goal of supportin the Customer's Satisfaction. We felt very Confident, that was exactly what their efforts were for, our Satisfaction in purchasing our new Lexus UX 300h Hybrid SUV. Quality was our goal and they delivered in every aspect of the process. Thank You More
by Justunme2009
Employees Worked With
Gianni, James and Ezekiel
March 15, 2026
I was told to bring the car in at three for an oil change, but then was told it wouldn't be ready until the next day, so I had to get transportation back home and then back to the dealership the next change, but then was told it wouldn't be ready until the next day, so I had to get transportation back home and then back to the dealership the next morning. Then they charged $700 to replace for spark plugs! We will not be back. More
by SANDY.BONECK
Employees Worked With
Jimmy
March 14, 2026
Hugo Iod a great service advisor. The entire staff is amazing. Cynthia too! I followed her and her staff from Oxnard to Santa Barbara. Thank you very much! The entire staff is amazing. Cynthia too! I followed her and her staff from Oxnard to Santa Barbara. Thank you very much! More
by KENDALLVTA
Employees Worked With
Hugo
March 13, 2026
Prompt & professional I always enjoy working with Hugo. Overall everyone is friendly, professional, courteous and knowledgeable. So far, no problems! Overall everyone is friendly, professional, courteous and knowledgeable. So far, no problems! More
by WSTELLER22
Employees Worked With
Hugo- always gets things done!
