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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

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Employees
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Vehicles
4.7
1,084 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 1,084 reviews

April 19, 2026

This review is specifically for Ren Kitaichi. He made our experience smooth and stress-free. We appreciated his knowledge, interpersonal skills, and thoughtful approach with us. More

by donnaivybrown
Recommend Dealer
Yes
Employees Worked With
Ren Kitaichi
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April 19, 2026

The service personnel are knowledgeable and very helpful. They diagnosed the problem and took care of it promptly. And the cost was below the estimate. I am very pleased with the service and the way they ke More

by toby.s.myerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo
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April 19, 2026

From initial contact to the car purchase, everything was professional, efficient and honest. The SB team treated me fairly, answered my questions without any sales pressure, and made the purchase very satis More

by robertjingersoll
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ren, the initial phone contact and Juan who did the actual sale.
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April 19, 2026

Great service, Chris was very helpful, car was ready on time as promised and was washed More

by Ken.towers
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
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April 18, 2026

Timely and courteous . Service was performed as expected and finished on time Courteous and efficient More

by garyklass
Recommend Dealer
Yes
Employees Worked With
Hugo
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April 17, 2026

Juan our salesman was excellent! ! The lady who tries to sell you everything under the sun in coverage is annoying More

by queenieds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan. 5 stars
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April 16, 2026

1st time buying a vehicle at SB Lexus. Every employee was helpful, kind and experienced. Able to answer all questions or concerns with a matter of fact manner. ———Thank Y More

by greg.sanborn11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gianni, Madrigal
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April 16, 2026

Fast, efficient, knowledgeable. Love the new video tool your mechanics are using. All staff did excellent. Only drawback is loaner availability. However, the uber rides were great. More

by saulp11
Recommend Dealer
Yes
Employees Worked With
Chris
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April 16, 2026

Martin took very good care of the service needed He was polite and efficient and a pleasure to work with More

by POLLYVH346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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April 15, 2026

Martin and Chris are always super helpful and honest with any questions about servicing my Is350! More

by madrigal.chris7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin, Chris (services)
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