Ken Garff Lexus of Santa Barbara

This was my second scheduled service appointment, this time with an issue of having had the battery drain after two weeks of non-use. The overall experience was excellent, from pick-up through correcting time with an issue of having had the battery drain after two weeks of non-use. The overall experience was excellent, from pick-up through correcting the problem and identifying another issue--rodents in the engine compartment--that they also fixed. Hugo kept me in the loope throughout the experience, and the care was returned, freshly washed and cleaned inside and out. More

Gianni Madrigal is the best sales consultant we’ve ever had! He really is an asset to the Lexus dealership. We love our new “Black Beauty “ had! He really is an asset to the Lexus dealership. We love our new “Black Beauty “ More

I took in my RX350 for the complimentary standard oil change. Made an appointment, and waited for about 2 hours for the work to be completed.. Don’t know if that is the standard wait time? change. Made an appointment, and waited for about 2 hours for the work to be completed.. Don’t know if that is the standard wait time? More

Cynthia Martinez does an excellent job. She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualit She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualities and service. More

I really appreciate how friendly and courteous are all the employees in the dealership, but I really want to Hugo for helping me any time my car needs something. Thanks the employees in the dealership, but I really want to Hugo for helping me any time my car needs something. Thanks More

I recently purchased a 2025 Lexus GX 550 Overland. It was a simple cash purchase. The sales process was smooth but I was very disappointed during the final signing of documents. The attempt to sell It was a simple cash purchase. The sales process was smooth but I was very disappointed during the final signing of documents. The attempt to sell additional warranties etc was very aggressive. The process made me feel as though I was at a used car dealership. After declining multiple times and continued aggressive sales tactics, I almost walked out without purchasing the vehicle. I understand they are trying to make a living but I expected better from a luxury dealership. Gianni was helpful from a sales perspective and very professional. More

Communication is not always the greatest. Nicole has been helpful so far and I appreciate that Nicole has been helpful so far and I appreciate that More

Friendly efficient service by professionals who know what they’re doing. Very enjoyable experience. Highly recommended! they’re doing. Very enjoyable experience. Highly recommended! More

The service was excellent and the staff were friendly. I will definitely recommend my friend I will definitely recommend my friend More

Gianni and Mauricio were extremely helpful and patient in helping us with purchasing our new car. They were amazing to work with. helping us with purchasing our new car. They were amazing to work with. More