DCH Lexus of Santa Barbara - Service Center

Used to be a personal relationship with my service coordinator. Now AI to make appointments and I could get anyone in service department. coordinator. Now AI to make appointments and I could get anyone in service department. More

Chris Williams is an exceptional employee of your dealership. He is the reason we drive 2 hours one way to have our car serviced. Chris always goes above & beyond in his role as service representativ dealership. He is the reason we drive 2 hours one way to have our car serviced. Chris always goes above & beyond in his role as service representative. He is an asset to your dealership. More

Perfect - responsive and co toned communication was excellent An all around good experience with the several service people I dealt with - excellent excellent An all around good experience with the several service people I dealt with - excellent More

Buyer beware! I was sold a car that had nothing but problems. I bought the extended warranty and every time I brought the car in, the service representatives woul I was sold a car that had nothing but problems. I bought the extended warranty and every time I brought the car in, the service representatives would argue with me as if there was no problem. Yet, there is a serious problem every time. I originally went to that dealership only because I knew my sales person for years and he did nothing to resolve the ongoing issue by getting me out of the car and into a different car. Chris Williams and Hugo in the service department were horrible. Thank God for Nicole. She was helpful on so many fronts. I ended up dealing with Cynthia the service manager because I was so tired of being mistreated by the other service representatives. I even lost faith in Cynthia because she began to avoid me because I finally got out of that car and bought a new car at a different dealership and called to get a partial refund for the extended warranty. Very disappointing experience at Lexus of Santa Barbara. Think twice before you go there. Farrell Odendhal you can do better. I went to you and gave you the opportunity to make it right and you chose not to. Another disappointment. More

Made an appointment via phone bot for the next day and everything was on time and easy. everything was on time and easy. More

This was my second scheduled service appointment, this time with an issue of having had the battery drain after two weeks of non-use. The overall experience was excellent, from pick-up through correcting time with an issue of having had the battery drain after two weeks of non-use. The overall experience was excellent, from pick-up through correcting the problem and identifying another issue--rodents in the engine compartment--that they also fixed. Hugo kept me in the loope throughout the experience, and the care was returned, freshly washed and cleaned inside and out. More

I took in my RX350 for the complimentary standard oil change. Made an appointment, and waited for about 2 hours for the work to be completed.. Don’t know if that is the standard wait time? change. Made an appointment, and waited for about 2 hours for the work to be completed.. Don’t know if that is the standard wait time? More

Cynthia Martinez does an excellent job. She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualit She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualities and service. More

I really appreciate how friendly and courteous are all the employees in the dealership, but I really want to Hugo for helping me any time my car needs something. Thanks the employees in the dealership, but I really want to Hugo for helping me any time my car needs something. Thanks More

Communication is not always the greatest. Nicole has been helpful so far and I appreciate that Nicole has been helpful so far and I appreciate that More