Ken Garff Toyota Of The Desert

Please don't lie to your customers! Went there to buy a 2018 Toyota sienna and had a deal with the fleet assistant sale with the car after negotiating for a good 2 hours. We agreed on a Went there to buy a 2018 Toyota sienna and had a deal with the fleet assistant sale with the car after negotiating for a good 2 hours. We agreed on a price. The fleet assistant ran my credit, took a picture of my driver's license and car insurance card with his cell phone without my consent and then directed me to the finance department. After signing some paperworks, I realize the price on the paperworks was not the price that I had negotiated for. In fact, the price was $1,700 over the price that I had negotiated. I even spoke to the manager as I was not happy and felt like I was being lied to with the price. The manager decided that he was only able to give me a $700 discount. I was so upset, I walked out. My credit score was excellent and I was planning to down $15,000, but because I had such a bad experience there, I would rather take my money elsewhere and purchase the car at another toyota dealership. More

Highlander le plus Chris did a great job helping us find what we were looking for.Jose was amazing he went out of his way to make sure we were leaving satisfied and happ Chris did a great job helping us find what we were looking for.Jose was amazing he went out of his way to make sure we were leaving satisfied and happy with our purchase and we definitely did. More

Excellent service The two Toyota employees that assisted me Jose Castillejo & Drew Lindfield had the utmost professionalism. Jose sale manager found the best deal for m The two Toyota employees that assisted me Jose Castillejo & Drew Lindfield had the utmost professionalism. Jose sale manager found the best deal for me. Drew show me all the differ feature on the car. They both made the purchase easy. More

First car The best buying experience, couldn't have asked for more during my first car purchase. The vehicles that Toyota has are top of the line, and there are The best buying experience, couldn't have asked for more during my first car purchase. The vehicles that Toyota has are top of the line, and there are wide range of affordable selections . More

To Call or Not to Call Service department if you drive in, is excellent. Trying to get anyone on the phone is a nightmare, unless you want to schedule an appointment. A coup Service department if you drive in, is excellent. Trying to get anyone on the phone is a nightmare, unless you want to schedule an appointment. A couple of months after purchasing a previously owned certified Corolla, one tire popped. Didn't think anything of it, until I purchased another vehicle from this dealership 2 years later, and the same thing happened! Only this time it was on the freeway. The tire absolutely shredded, and I watched it bounce backwards through my rear view mirror. I called the Service Dept, I called the guy who sold me the vehicle, absolutely NOTHING. "It's wear and tear, and we are not responsible. You will have to contact the tire manufacturer." Compare this with my sister's experience at Longo Toyota, where the certified pre-owned cars have BRAND NEW TIRES!! More

Buyer Beware My family has had 3 experiences with this dealer. In 2014, I went here to buy a certified preowned Corolla. Price was okay, & as I planned to keep it My family has had 3 experiences with this dealer. In 2014, I went here to buy a certified preowned Corolla. Price was okay, & as I planned to keep it until it would no longer run, I took out extra warranties and exterior protections, which brought the car up to close to $17,000. This dealer is not connected with AAA Used, so had to go in on my own. Bringing it in for service was okay, More

It was great Chris was wonderful pleasant he wanted us to ge My time there was great Chris was wonderful pleasant he wanted us to get the best deal for us making sure we where comfortable with the price he was g My time there was great Chris was wonderful pleasant he wanted us to get the best deal for us making sure we where comfortable with the price he was great working with him More

Outstanding Great Customer Service....yes they are there to sale cars...but they do care about your needs as well giving 100% of there time from the sales to fina Great Customer Service....yes they are there to sale cars...but they do care about your needs as well giving 100% of there time from the sales to financing. They listen to my needs and took time with me to explain. Everyone we meet was caring and thoughtful... Thank you Victor L and David C...Sandra Maez More

Overall Very Satisfied My salesman Nathan was very attentive, honest, kind and friendly. As well all the toyota team who helped him to help me get the new 2018 Toyota C-HR t My salesman Nathan was very attentive, honest, kind and friendly. As well all the toyota team who helped him to help me get the new 2018 Toyota C-HR to bring home were amazing. Since the first time I saw this car on a web site like 1 1/2 year ago I loved it and ever since I was waiting for it to come out now that it came out, I have it. Another great news Nathan gave me as I was to leave the dealer with my new 2018 Toyota C-HR was that I was the 3rd person to get that car I was so excited to know that info. What more can I wish for...😉...Anyways thank you so much Nathan and everyone who helped you helped me...I'm very grateful and thankful...😊... More