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Ken Garff West Coast Toyota

Long Beach, CA

4.1
194 Reviews

3399 E Willow St

Long Beach, CA

90806

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Showing 194 reviews

November 11, 2021

I was finally given the vehicle I wanted and needed. There was no pressure and the sales rep was open, honest and made it all happen in a short period of time. More

by Bundersonbobby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Colon
August 29, 2021

Very friendly and upfront fast helpful clean place nice people More

by marciefrancesconi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Ralph Colon
June 27, 2021

Dianne and Mēgan deserves morethan 5 stars! They took really good care of me and my car purchase could not be any better! They will be my go to guy now for my vehicle purchases in the future! More

by Arnel_31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianne Whitmire, Megan Lacroix
March 28, 2021

STAY AWAY FROM WEST COAST TOYOTA, LONG BEACH!!!I was STAY AWAY FROM WEST COAST TOYOTA, LONG BEACH!!! I was working with Stephany Contreras and she never returned my calls or replied to my emails. More

by TV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephany Contreras
Apr 12, 2021 -

Ken Garff West Coast Toyota responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Mike Seltzer michaels@westcoasttoyotalb.com

March 08, 2021

Best experience at a dealership ever. I always hated going to the dealership to get a new car. Always felt pressured and not really heard on what it is I wanted or get a payment I could work with. Look More

by Uunzueta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Ralph Colon
January 31, 2021

FIVE STARS FOR SALESMANZERO STARS FOR MANAGER Long FIVE STARS FOR SALESMAN ZERO STARS FOR MANAGER Long story but it's been a tough year for everyone so let go directly to the final part that wa More

by nadake
Recommend Dealer
No
Employees Worked With
Ralph Colon
December 04, 2020

Very friendly and professional people. Henry took good care of me. He worked hard for me to get the truck that i want. A man of his words. More

by Jbourne64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Colon
November 17, 2020

I researched what I wanted. West Coast Toyota had it. Called to reserve for me. Had check in hand to finalize deal. Signed paperwork and go. More

by Sherri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Lugo, Ralph Colon
September 21, 2020

if you like to be treated like crap and robbed this is the place to go im giving them 5 stars for be great at robbing people without prosecution. they sold me a 2017 nissan sentra 6 weeks later its at the More

by getatchagirl562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
richard sales, francisco & stephy-finance mngrs & mike seltzer gen mngr
August 09, 2020

We have been coming here for awhile now, service is good sales people are polite and helpful. Good communication with the service. When it come down to making the deal they always help and strive to get you More

by Davdo6
Recommend Dealer
Yes
Employees Worked With
Ralph Colon