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Ken Garff West Coast Toyota
Long Beach, CA
192 Reviews
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Showing 13 service reviews
October 31, 2025
I was easily able to book a service appointment online and when I arrived I was immediately met by and helped. My car was ready close to when the estimated time. Everyone I spoke to was very friendly and and when I arrived I was immediately met by and helped. My car was ready close to when the estimated time. Everyone I spoke to was very friendly and polite and helpful. I did have a question about my bill and I got a good explanation. I've always had good service here and will be returning the next time my car needs some work. More
by lsquimby
Employees Worked With
Ralph Colon
March 25, 2023
Every time I have my car serviced at West Coast Toyota they are always highly efficient and treat me extremely well. I especially LOVE how they always arrange a free Uber ride home for me. they are always highly efficient and treat me extremely well. I especially LOVE how they always arrange a free Uber ride home for me. More
by AnitaC64
Employees Worked With
Jay Ong- ?, Ralph Colon
July 07, 2019
Timing Chain Cover Leak Brought 2012 Prius C in for multi-point inspection prior to warranty expiration. Report came back clean. Upon my own inspection found windshield wiper Brought 2012 Prius C in for multi-point inspection prior to warranty expiration. Report came back clean. Upon my own inspection found windshield wiper fluid low and tire pressure low, thus doubted reliability of "report". Upon next multi-point inspection after warranty expiration (had only driven 1330 miles and vehicle had 48,000 miles) was told timing chain cover leaking oil. To repair would cost $2300.00, but with my "discount" ONLY $1700.00. I am Journeyman Power Plant Mechanic and am familiar with this type of leak. The seepage occurs because of bad gasket and occurs over long periods of driving as oil viscosity thins. In addition was told oil level 2 quarts low. I had checked oil level several days prior and was full. There was no oil on ground under car in parking spot. Have found out this is common problem with that model and that Toyota used cheap gasket. Definitely felt I was being "conned". Have contacted corporate and they basically have said "too bad". Believe next step is Consumer Affairs and Better Business Bureau. More
by ctwoscan
Employees Worked With
N/A
September 09, 2018
Bad Customer Service/No Accountability Went in for routine maintenance, they told me they needed to keep my car to work on it, fine. They offered to rent me a car but would not offer to pay Went in for routine maintenance, they told me they needed to keep my car to work on it, fine. They offered to rent me a car but would not offer to pay for the insurance for it. I bought a brand new car from them which came up defective, not my fault. Even if it is 20$ a day (for an indefinite period of time), I refuse to pay for the cost of something defective they sold me. Even though I also purchased insurance from their affiliate, they refused to help me. I love my truck and would praise and recommend them if it weren't for their lack of service and accountability. I walked home 5 miles. More
by Dannyb8712
Employees Worked With
Rental and Customer Service Department
