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Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Buena Park, CA

4.5
124 Reviews

124 Reviews of Ken Grody Ford #1 Orange County Ford Dealer - Service Center

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July 29, 2025

After waiting for 30 days I have no answer about my car service so I went to see costumer service in person, so he told me wait for a 30 more days, two weeks they call me for service to an other dealer, a More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana valenzuela
July 26, 2025

Excellent service I really appreciate how nice and polite is Raul , thank you so much for your help Raul More

by ireneml05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Very friendly & attentive. They serviced my vehicle in a timely manner. I also had questions for the features of my vehicle & was helpful to anser my question. I requested a More

by Kbarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Jul 25, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you for your kind words! We’re thrilled to hear that our team was friendly and attentive, and that your vehicle was serviced promptly. It’s great to know your questions were answered and that our driver made a positive impression! We appreciate your feedback and look forward to seeing you again soon.

July 09, 2025

Service Advisor Raul Rodrigues is the #1 best. If he went somewhere else, I’d follow. More

by atagypsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

atagypsy responded

I purchased my Escape back in 2021. I stayed with Ken Grody because of their customer service.

Jul 25, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Wow, thank you for such an amazing shout-out! We’re so glad to hear that Raul Rodriguez has been a standout service advisor for you. It’s fantastic to know that his dedication and expertise have made such a positive impression. Your loyalty means a lot to us, and we’re here to ensure you continue to have great experiences at Ken Grody Ford.

July 03, 2025

I been dealing with Raul Rodriquez for years he has given me and my wife excellent service I would not trade him for anyone else, More

by gemini5311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you for your wonderful feedback! We are thrilled to hear that Raul Rodriguez has consistently provided you and your wife with excellent service over the years. Building lasting relationships with our customers is incredibly important to us, and we’re glad to know that Raul has made such a positive impact on your experience. We appreciate your loyalty and look forward to continuing to serve you in the future.

June 26, 2025

Even though Ken Gordy is not the closest Ford dealer to my house, it’s the best! After being to 2 others, I will not go any other place except here. They are quick, thorough, clean, great customer service More

by Lhart20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Santana
Jul 25, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you so much for your kind words and for choosing Ken Grody Ford as your go-to dealership! We are thrilled to hear that your experiences with us, especially with Mario, have been consistently positive. Our team strives to provide quick, thorough, and honest service, and it’s rewarding to know that we’ve met your expectations. We appreciate your loyalty and look forward to serving you for all your future automotive needs.

April 13, 2025

We leave our Maverick for maintenance and Raul was very help full with the appointment, and they offer us deliver our car to our house after finish, that's great!!!, Thanks' to Steve and Alex for deliver More

by Arturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve and Alex
Apr 29, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Arturo, we are delighted to hear that Raul was helpful in scheduling your maintenance appointment and that our delivery service made your experience even better. It’s great to know that Steve and Alex provided timely delivery of your Maverick. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Ken Grody Ford!

March 06, 2025

My experience was fast, courteous and friendly! called when they promised and pick up was fast. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Yee
Mar 13, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you for the wonderful feedback for Jason and our service department! We look forward to continuing to assist you throughout your ownership.

February 13, 2025

They took 5 hours to get my car ready even with an appointment. They did not order the right part for my car so I had to wait for them to go get it More

by juanaclaudia1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Mar 13, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

We are sorry for the experience you had with our service team. If you could please reach out at your earliest convenience I would like to discuss your visit in greater detail. Diana Valenzuela, Customer Relations Manager, Ken Grody Ford Buena Park , 714-521-3305 Ext 1297, diana.valenzuela@kengrodyford.com

December 30, 2024

Great experience! Always professional. New customer service option of having my car delivered to me after the service was awesome! More

by Rci333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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