Ken Grody Ford Inland Empire

Excellent dealership and the people were very friendly. The finance manager, Chris was Excellent to work with! The finance manager, Chris was Excellent to work with! More

If you like to waste time on hold or wait for a call back, then this is the dealership for you. Unfortunately, this is the dealership closest to me but I have to travel further away to find competent se back, then this is the dealership for you. Unfortunately, this is the dealership closest to me but I have to travel further away to find competent service. I had a recall notice on my vehicle, I called the service department a few times. The first time the phone rang and rang and no one answered. The second time someone answered and I was on hold for 8 minutes, I had to go back to work so I could not hold any longer. The third time I called it rang and rang again. That is so incompetent. I would recommend a specific service advisor but they don't have any. When I was unable to reach a service advisor, I left a voicemail for Trevor Desherlia but of course he falls in suit with his dealership because he never called me back. My positive experiences at this dealership were few and far between and I do not recommend going here ever. A business is built on reviews and recommendations. This business does not deserve your money or your time. Stay far away. Once this other dealership is done with my vehicle, I will hopefully be able to recommend a good one. Ken Grody Ford is not a good dealership at all. More

I had a great experience at Ken Grody Ford of Redlands. I originally went in just to check out a truck, but thanks to the excellent customer service and top-notch sales approach, I ended up driving off in I originally went in just to check out a truck, but thanks to the excellent customer service and top-notch sales approach, I ended up driving off in a brand new one. Oscar Valadez really went above and beyond to help us find the right vehicle at a price that felt right for us. Joshua Guzman was also fantastic—super helpful, honest, transparent, and clearly someone who takes pride in doing things the right way. The whole team made the process easy and enjoyable. After a disappointing experience at Sunrise Ford of Fontana a few weeks earlier, it was such a relief to receive genuinely great customer service. We'll definitely be recommending Ken Grody Ford to our family and friends! More

Purchasing my 2024 Ford Bronco Sport from Ken Grody Ford Redlands turned out to be an unexpectedly delightful adventure. Right from the moment I entered the dealership, the ambience was welcoming, and the t Redlands turned out to be an unexpectedly delightful adventure. Right from the moment I entered the dealership, the ambience was welcoming, and the team was extraordinarily helpful, ensuring I felt comfortable with every aspect of my choice. The assistance from Leo,salesperson, who was incredibly thorough and friendly, made all the difference. Not only did they understand my requirements, but they also explained all the features and benefits in a way that was easy to grasp. I left the dealership not just with a new car, but with a great experience I’d happily share with friends and family. More

This was my first lease and it was a disappointing experience. I was quoted one price in person, agreed to the deal, and was allowed to take the vehicle home with the promise that my lease contract wo experience. I was quoted one price in person, agreed to the deal, and was allowed to take the vehicle home with the promise that my lease contract would be emailed the next day. After sending two follow-up emails on the contract status, I finally received it four days later and the monthly payments were nearly $2000 higher than what we had agreed on. It took two more days of phone calls and emails to get the correct paperwork, and even the general manager never responded. The finance manager eventually sent a corrected version and after asking why the numbers were off, he blamed their system, but the one week delay and complete lack of communication made it feel like they were hoping I would not notice the change. There was no apology. If you are leasing, especially for the first time, double check everything before leaving this dealership. More

This was the second time buying a vehicle from Ken Grody Ford, Both times the personnel was great and helpful and even the service department is great and friendly Ford, Both times the personnel was great and helpful and even the service department is great and friendly More

Leo was a great sales associate and Josh was a wonderful finance person. They were responsive without resorting to the stereotypical auto dealer tricks which give the industry such a bad reputation. Leo finance person. They were responsive without resorting to the stereotypical auto dealer tricks which give the industry such a bad reputation. Leo has also been very helpful post purchase. More

I was happy and pleasantly surprised with my experience yesterday. Rene, the sales rep was truly helpful and did everything in his power to help me out. It was a pleasure working with Josh, the finance man yesterday. Rene, the sales rep was truly helpful and did everything in his power to help me out. It was a pleasure working with Josh, the finance manager, as well! He made sure to honor all discounts and interest rates, even though we had to switch financing institutions. It was obvious to me that they were truly trying to help and for that I will certainly return for my next family car! More

I recently purchased my 2025 Maverick, and I couldn’t be happier with the experience—thanks to Fabian! From start to finish, he was professional, friendly, and incredibly knowledgeable. He took the time to happier with the experience—thanks to Fabian! From start to finish, he was professional, friendly, and incredibly knowledgeable. He took the time to answer all my questions, made sure I was comfortable with every step of the process, and went above and beyond to ensure I found exactly what I was looking for. Fabian made what could’ve been a stressful experience feel smooth and enjoyable. I truly appreciate his patience and dedication. Highly recommend working with him if you’re looking for excellent service! More

Everyone who help me was very nice, they made it easy through the whole process. They answered all my questions and gave me all the information about the car. My overall experience was great. through the whole process. They answered all my questions and gave me all the information about the car. My overall experience was great. More