Ken Grody Ford Inland Empire

So for the past few months my car has had this loud ticking sound coming from the engine. I took it to Redlands Ford about a month ago thinking they'd be able to figure out what the noise was, and fix ticking sound coming from the engine. I took it to Redlands Ford about a month ago thinking they'd be able to figure out what the noise was, and fix it. It sat there for a week and a half and in the end, they didn't give me an answer, saying only that "Some fuel injectors are just loud like that." Well tonight I opened up the hood, took out the spark plug and ignition coils, cleaned them, and put them back in. The loud ticking noise is completely gone. 100% improvement. I believe that my car just sat in Reldands Ford's parking lot for a week and a half. What a bunch of jokers. All they had to do was take my spark plugs out to fix the problem and they didn't even do that, obviously. They straight lied to my face when they told me that "Their mechanic had spent many hours troubleshooting the problems with no luck." Don't take your car there, they are a bunch of crooks. More

Absolutely the best experience!! Between the two of us Absolutely the best experience!! Between the two of us that went for the purchase of a new Ford Explorer Limited, we have purchased 18 new cars over Absolutely the best experience!! Between the two of us that went for the purchase of a new Ford Explorer Limited, we have purchased 18 new cars over the years. The Internet/Fleet salesman Richard was great! No pressure, no haggle, just an awesome experience. I already told a few family and friends that are in the market for a new Ford soon. THANKS GUYS!!!! More

It was a pleasure working with Richard Jerez and Anthony Silva they made my purchase of my 2011 Ranger very smooth and easy Richard and Anthony did a Great job and I would recommend Redlands Ford to anyone. Silva they made my purchase of my 2011 Ranger very smooth and easy Richard and Anthony did a Great job and I would recommend Redlands Ford to anyone. "Thanks" More

I had a great experience at Redlands Ford. I worked with Lax Weerasinghe from internet sales and I got a very good price and her customer service was fantastic. I enjoyed the internet sales much more the Lax Weerasinghe from internet sales and I got a very good price and her customer service was fantastic. I enjoyed the internet sales much more then a typical sales person. More

Went there on 3/3/12 to purchase a used 2011 Ford Explorer. Very nice vehicle and friendly staff. We made a deal on the vehicle. When we went to sign the paperwork they raised the price $3800 on us. Explorer. Very nice vehicle and friendly staff. We made a deal on the vehicle. When we went to sign the paperwork they raised the price $3800 on us. It was 11pm at nite, their response was "just sign it, its just numbers" and the Manager Gerardi threw a temper tantrum in the lobby of the dealership. He started screaming at me loud. I was with my wife and children and they had to hear this. I was definately a victim in this situation. I did not buy the vehicle and would not recommend anyone from buying a vehicle at Redlands Ford. More

Had a fun experience, found exactly what I was looking for. Discovered I have two Speedway friends in your employee ranks, an extra bonus. Well done, I'll be back. for. Discovered I have two Speedway friends in your employee ranks, an extra bonus. Well done, I'll be back. More

Redlands Ford and Richard Jerez supplied us with good customer communication, straightforward information. Good follow up. No high pressure sales tactics. Overall enjoyable purchase experience. customer communication, straightforward information. Good follow up. No high pressure sales tactics. Overall enjoyable purchase experience. More

Great experience and customer service. First of all I already bought a new F150 EcoBoost, loaded, from a dealer in Vegas over three weeks ago. Signed the paperwork everyone was all smiles and sunshine. already bought a new F150 EcoBoost, loaded, from a dealer in Vegas over three weeks ago. Signed the paperwork everyone was all smiles and sunshine. That is until 5 days later I find out that they can't find a dealer willing to make an exchange with them for the vehicle I thought I had purchased. The main issue was the color. So, the vegas dealer now asks me if I wouldn't mind choosing a different color with same options. Not a problem. Two more weeks go by and still no deal done. I get frustrated and establish contact with Robyn Ehorn at Redland. First we exchange a few emails covering the details of the vehicle I want. Next day find out she cannot get the color I want and it will have to be ordered. Now, remember the dealer here in Vegas waited five days to tell me this! I tell Robyn what colors will work for me and within 30 minutes we're on the phone and I have a vehicle. I told her I would be trading in a vehicle and we agreed upon a trade in price sight unseen. Not only did I get a great deal, but I'm getting money back from my trade in. Funny thing is later that day the Vegas dealer calls me to tell me that he can't get me the vehicle I want in that color and that I will have to special order it. He was a little dumbfounded when I told him I already bought a vehicle from a dealer in Cali. Robyn had given me all the info the Vegas dealer did in a fraction of the time. Redland has earned my endorsement. Great people, good atmosphere and excellent customer service! More

Having looked for a used 2007 or 2008 Lexus ES 350 online for several weeks,several were found at different Lexus locations. However, in working with the on-line sales force at these locations, they did not for several weeks,several were found at different Lexus locations. However, in working with the on-line sales force at these locations, they did not appear to take a genuine interest. "It is easy to sell a car to someone who has a top tier FICA score". Continuing my search, I came upon a 2007 Lexus ES 350 at Redlands Ford. I made contact on 7/29/11 with Robyn Ehorn, Internet Sales Manager. After a brief on-line exchange, we spoke on the phone and provided her with additional information. Within a couple of hours, she called with the news "THE CAR IS YOURS". Paperwork was signed on 7/30/11; vehicle delivered on 8/4/11 (my first day back from being out of town) I would definitely recommend Redlands Ford and customer friendly sales force, led by General Manager, Joe Gerardi. More

I have purchase numerous Ford vehicles over the past 17 years. I previously went to Sunrise Ford when they were on Foothill Blvd. After being treated horribly there, we went to Redlands Ford and purchased years. I previously went to Sunrise Ford when they were on Foothill Blvd. After being treated horribly there, we went to Redlands Ford and purchased the same vehicle we looked at over at Sunrise for about $3000 less. We were treated like family and have been loyal customers ever since. We purchased a Fusion, Focus, Taurus SHO and just purchased a 2012 Focus. Jeff, Vic and Joe were all awesome as is everyone else there. Actually consider the guys there, friends now!!!! If you live in SoCal, go to Redlands Ford and avoid Sunrise at all costs(No pun intended) More