Ken Grody Ford Inland Empire

I did internet shopping for my new car thru True Car. I visited and test drove locally after research. The dealers all responded immediately with email confirmations and the of course the True Car price w visited and test drove locally after research. The dealers all responded immediately with email confirmations and the of course the True Car price was automatically generated. What brought me to Redlands was that Robyn did what no other dealer did. She sent me a quote for the exact car I requested. Color, upgrades everything I ask for. This was what I was looking for on my purchase. She did not insist on talking with me on the phone to find out more information(I had already submitted that), did not try and sell me something else, she simply found the exact car I ask for. She communicated by email from the beginning, did offer to speak with me, but bottom line is she gave me what I requested. The buying experience was effortless. She was not expecting us but we just drove up. What is funny is the car I wanted was coming from another lot but a color I did not dare ask for (lime) was the model she showed while the other was being delivered. I decided to just go for it and get the lime. After the purchase, she spent about 45 minutes with me setting up the sync, showing me how to use it, answering all my questions and got me totally familiar with my car before I left the lot. She made a follow up call and email the next day to see how everything was going. Overall, this was by far the best car buying experience I have ever had. Again, she gave me what the others didn't, the car I wanted, the up front price, great communication, and she responded to my needs and wants. Thank you , Julia TRumpe More

Great experience at Redlands Ford. Caught the bus there to look at the car I saw online and thought I would be catching the bus home; however, thanks to the excellent service at Redlands Ford, I now drive to look at the car I saw online and thought I would be catching the bus home; however, thanks to the excellent service at Redlands Ford, I now drive a Ford Escape (the exact vehicle I wanted). Great and Awesome experience!!! Thanks a million!!!!! More

Our 2012 Focus was ordered on line. We were put in touch with Robyn who kept us posted regarding manufacture and shipping. She helped resolve a potential problem with the cold weather option. Robyn did an with Robyn who kept us posted regarding manufacture and shipping. She helped resolve a potential problem with the cold weather option. Robyn did an excellent job of orienting us to the operation of the car at delivery. More

Absolutely a wonderful experience. I got a great car for a great deal. Everyone was a pleasure to deal with especially Lex Weerasinghe. I went to other dealerships in my search for a car and this was the a great deal. Everyone was a pleasure to deal with especially Lex Weerasinghe. I went to other dealerships in my search for a car and this was the best in all aspects. What i especially appreciateed was that i felt no pressure from anyone. More

Anthony is a wonderful car salesman. He was very knowledgeable and patient. There was no pressure to buy my new Fusion. He responded to my e-mails promptly, and he took the time to call me to establ knowledgeable and patient. There was no pressure to buy my new Fusion. He responded to my e-mails promptly, and he took the time to call me to establish personal contact the first day of my e-mailing. I would recommend this dealership based on my experience with purshing my new Ford. Launa Kennedy More

Wrong mileage on sales contract with deceptive explanation (found that it was wrong a couple months after sale). Sales person not knowledgeable about car (told me car had features that Ford does explanation (found that it was wrong a couple months after sale). Sales person not knowledgeable about car (told me car had features that Ford does not offer on any Ford cars). Very rude customer service. Tried to renege on written price quote. DO NOT BUY FROM THEM, it is worth the extra money to go somewhere else. More

All the guys over at Redlands Ford are amazing. This was my daughters very first car and she is so in love with her 2011 Fiesta. When she out grows this one you can bet she will return to Redlands. If anyon my daughters very first car and she is so in love with her 2011 Fiesta. When she out grows this one you can bet she will return to Redlands. If anyone I know is looking for a new or used car I will send them this way. More

I was looking for a 2010 Ford Edge and contacted Redlands Ford via the internet. I received an immediate reply from Beth in internet sales, and she E-mailed me the window sticker of the car with the price. Ford via the internet. I received an immediate reply from Beth in internet sales, and she E-mailed me the window sticker of the car with the price. Beth was great about keeping in contact with me every step of the way via phone and E-mail. I was offered a great deal, and never felt pressured to buy. Thanks Beth for all your help! More

It was a good dealership freindly staff. they had the new car i wanted. They gave good customer service They had a good price. They were good quality work. The overall experince was goood. The only thing bad car i wanted. They gave good customer service They had a good price. They were good quality work. The overall experince was goood. The only thing bad is ask a custom to do a review is a bad thing . Ford should pay customer for they reviews. Any kind of request to a customer should at a cost to a profit company. More

The salesman was professional and it didn't seem like trying to deceive in any way. The highlight was the salesperson calling back two days later to tell me that he was mailing the extra key. I was dis trying to deceive in any way. The highlight was the salesperson calling back two days later to tell me that he was mailing the extra key. I was disapponted they only had one key. I was ready complain to Ford Motor Co. Before I made the call, he phoned me. I recommend to others, even from far away. It should worth the drive to Redlands, CA. More