Ken Grody Ford Inland Empire

best experience The best experience I have ever had buying a vehicle, from the person that answersrhe phone to the salesman. To the finance person to the lot people. The best experience I have ever had buying a vehicle, from the person that answersrhe phone to the salesman. To the finance person to the lot people. The best. More

Positive, helpful. I have dealt with many dealerships I found them honest and when I bought my car it wasn't a high pressure service has been good I have dealt with many dealerships I found them honest and when I bought my car it wasn't a high pressure service has been good More

Not happy with service to solve fuel use excess. At 55,000 miles on my 2013 F150, which I purchased new, my turbo went out. Ford motor company came through and replaced it at no cost. After Redland At 55,000 miles on my 2013 F150, which I purchased new, my turbo went out. Ford motor company came through and replaced it at no cost. After Redlands Ford finished the work and I picked it up it ran fine, but the fuel economy went from daily averaging 17 to 19 miles per gal to 13 to 15. I then developed a series of problems which required several visits and a couple of years of paying for repairs and no help with the gas mileage, I decided to just have the fuel economy checked. On 10/24/18 it cost me $124.95 for the tech to gave me a run around talking about two trip meters I have never cleared, He said I was averaging 20 miles per gallon. I told him the daily average meter has never indicated that average since the turbo was replaced at 55,000 miles. But, before the turbo was replaced I averaged 17-19 miles per gallon on the daily average meter. I asked if they could reprogram the operation between the trans and the turbo, since the turbo has obviously not been in sink. He could not help me. I have waited patiently almost 2.5 years trying to get this fixed. Not happy with this dealership and I will not be going back. I gave them one star out of sympathy. More

The best ford dealership in the area Redlands Ford is the best dealership in the inland area and riverside. The personal is very friendly and professional they provided us with great cust Redlands Ford is the best dealership in the inland area and riverside. The personal is very friendly and professional they provided us with great customer information. Redlands Ford is the best More

Octave gave me a great deal! Got exactly what I wanted a good deal and a Malibu turbo Ltz very low mileage barely used 5YRwarranty all within my budget nlowmonthypayment thanksR Got exactly what I wanted a good deal and a Malibu turbo Ltz very low mileage barely used 5YRwarranty all within my budget nlowmonthypayment thanksRedlandsFord! More

Very Satisfied Buyer Purchased my last 3 cars at Redlands Ford. Lax is without a doubt the best and most helpful salesperson I have ever worked with. Thank you Lax! Purchased my last 3 cars at Redlands Ford. Lax is without a doubt the best and most helpful salesperson I have ever worked with. Thank you Lax! More

Friendliest Dealership I've been to. I've never met a friendlier least pushy bunch of car people. From start to finish they were pleasant, accommodating, caring and careful. They did ever I've never met a friendlier least pushy bunch of car people. From start to finish they were pleasant, accommodating, caring and careful. They did everything I asked, addressed all of my concerns and were nice the whole time, unlike car max, and the 10 other dealers I went to. Amazing! More

Hands Down The Best Dealership in The I.E. I Had a bad experience with the Ford Dealership in the High Desert over pricing on a New 3500 Crew Cab. I told them what i wanted to pay per month plu I Had a bad experience with the Ford Dealership in the High Desert over pricing on a New 3500 Crew Cab. I told them what i wanted to pay per month plus what my down payment was going to be and was told no problem, B.S. that did not happen. Came back with a ridiculous payment and said that was the best they could do. So i left. I called up Andrew at red lands ford And told Him what i have just went thru at the other dealership and what truck i was looking for. He told me to come in the next morning and we will get you in your truck of your choosing. Perfect! I showed up, took a look at the truck i wanted, went inside his office went over what my down payment was and what i wanted to pay. Needless to say "I bought my truck from him" with a $310. per month less payment. Best Experience at this dealership i ever had" . No BS. If you ever want a new vehicle from ford go see Andrew The Sales Manager, He will give you the best experience at a Dealership you could ever ask for with no B.S.! Thanks Andrew from Chris K. More

Disrespectful General Manager Redlands Ford: This is on Yelp and your Facebook page! I love the example template that pops up: I love blah blah blah! This is certainly not the c Redlands Ford: This is on Yelp and your Facebook page! I love the example template that pops up: I love blah blah blah! This is certainly not the case! I had turned in my 15 transit for recall purposes on the sliding doors. At the same time I had mentioned that my back hatch door release on the exterior is breaking and that it has to be a manufacturers defect being that there is absolutely no forced entry and the plastic is broken. I had shown the service desk attendant what was going on with it in regards to it having multiple contact points broken on the bottom right side and none anywhere else. I also mentioned that my gas gauge was reading 22 miles for clearly a 4.5 mile trip and that my gas cap could be faulty as well. Then i mentioned that the keyless entry would constantly keep acknowledging the button to unlock and keep unlocking the back hatch as it was opened. Lastly, I mentioned that my blue tooth was disconnecting and not allowing the vehicle to be utilized as expected. Let's start with the recall work. It was done. No charge. I talked to one of the people in charge late in the day he informed me that all the work was completed as per what i wanted to have fixed based upon charges i was going to pay for or not. At which time i didnt want them to fix because they werent going to warranty the faulty equipment and the vehicle was ready for pick up. I get there this morning and the cashier wanted me to pay for 2 charges totalling $130 for a technician to have checked out my back hatch as well as the Bluetooth. Now I can understand the Bluetooth charge because of it being a diagnostic hook up and reading "codes" to determine the issue. However, a charge of $62.98 for a technician to visually verify the hatch mechanics are broken... no freaking way. It doesn't take a genius let alone any tools to visually see something is broken. On top of which, the manager at the express lube, showed me my signature at the additional charge line. He also asked me for my yellow carbon copy. When I checked in the vehicle, I was not told about additional charges to have these concerns looked at, no amount was written into the charges box and I wasn't given my yellow carbon copy. KEEP THIS ALL IN MIND BECAUSE THIS IS A MAJOR RED FLAG! The service manager for the lube and tire told me that regardless of not given the carbon copy and that I signed the estimate slip, that the charges stick. After 2 hours of back and forth with the service manager and his managers, they wouldn't budge and said I would have to pay the charges and then come back to dispute. MIND YOU I WAS DROPPED OFF BY MY WIFE AND 1 YR OLD BABY. THEY WERE 45 MINUTES AWAY BY THE TIME ALL THIS STARTED AND I WASN'T GOING TO DRAG THEM BACK OUT TO PICK ME UP, THUS FORCING ME TO PAY THESE RIDICULOUS CHARGES! When the lube service manager came back with my car I told him I wanted to show why the additional charge of $62.98 was bogus. Low and behold more then half my hatch handle was NOW broken and I told him this is ludicrous! Your technician broke this even more! He said it isn't personal, I replied of course it's business and business is always personal! This place is run by crooks and inexperienced technicians that have absolutely no respect for others property. I will be returning Monday after work to speak with the General Manager of this dealership and raise the undead on social media. Congrats boys! UPDATE: Spoke with service manager and due to pre-existing damage vs. condition I received my car back in regards to the broken back hatch handle, he is willing to cut the repair cost in half plus credit my previous amount paid towards the repair. That's honest work. Thank you. However, in regards to the dealerships General Manager, Louis Rivas is a childish representative for the dealership. He thought my troubles were comical and left a funny comment on my post. This is one of the top representatives for the dealership. I'm sorry that you feel my troubles with the poor representation of your service department are comical. WHAT A LACK OF RESPECT YOU HAVE FOR YOUR CUSTOMERS LOUIS! Clearly there are two types of mentality currently existing at Reldands Ford. One an owners and the other is an employee. The employee mentality is that of fulfilling a paycheck, while the owners is providing to their customers and surrounding community. If you read the reviews about this establishment, you will see an increasing amount of negative feedback left by their customers. Sooner or later you'll run out of people to disrespect and ypur business will fail. Realize that this can all be avoided by common business practice, to treat everyone with respect and not humiliate them behind their backs like a coward! More

A great buying experience I love my new race red F 150. They delivered it straight to my house. What a convenience! No hassle, easy time with great people. I love my new race red F 150. They delivered it straight to my house. What a convenience! No hassle, easy time with great people. More