Ken Grody Ford Inland Empire - Service Center

Had an issue with my new truck and I’m leaving on a trip! But Amber and the service dept went above and beyond so we can leave this morning!Ive never had service like this before from a dealership ! I’m blow But Amber and the service dept went above and beyond so we can leave this morning!Ive never had service like this before from a dealership ! I’m blown away at their level of service! Highly recommend this dealership!!!👍 More

This place has a really unrighteous staff and trickery repairs employees. I took my employment vehicle to get checked because my A/C stopped blowing cold air and after few hours they wanted to replace com repairs employees. I took my employment vehicle to get checked because my A/C stopped blowing cold air and after few hours they wanted to replace compressor and blown fuse for over $1,200 and I told them to forget about it, I went to auto zone and got the fuse for $3.49 replaced the bad one and now my A/C is blowing freezing cold air again. Bad Bad Bad people More

Good service and customer attention Good service, fast check-in. Just an oil change and tire rotation this time. I was called by a clerk from Redlands Ford and reminded I was due for ser Good service, fast check-in. Just an oil change and tire rotation this time. I was called by a clerk from Redlands Ford and reminded I was due for service, which I was, so I made an appointment. However, when I arrived I was told no appointments for basic service so I'm not sure why I was given a time and day. It didn't really affect me since check-in was speedy as a walk-in anyway. They may want to clarify what needs and appointment and what does not as I see another commented on that too. I did like the phone call and email reminders for oil changes etc. as it keeps me on my toes for maintenance needs. More

Couldn’t of gotten a better advisor. He was awesome and recommend him to all!!! He is well trained and follow up with customers were perfect!! recommend him to all!!! He is well trained and follow up with customers were perfect!! More

Making an appointment is a waste of time I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 m I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 minutes for somebody to come up to my vehicle, and at that, the person was not qualified to check me in. Instead, the employee said that he would find the appropriate employee to assist me, and to stay put. After a little while, and with no interaction with a service tech, a porter approached me and asked if I could please move my vehicle out of the way so that other vehicles could move forward. He also instructed me to go inside to make contact with a service tech. All in all, it took 45 minutes to be attended to. Next time, I'm just showing up because I'll get attention before all the suckers who make an appointment. More

Good communication in letting me know what’s going on All employees acknowledge you instead of ignoring because they are too busy. One upsetting thing that happened was when I picked up my explorer when All employees acknowledge you instead of ignoring because they are too busy. One upsetting thing that happened was when I picked up my explorer when finished. The mechanics had pushed the a/c buttons and messes up my cold Air It took me a while to get the hot air to stop blowing and find out what was wrong. I thought it was broken More

Service Helped with my answers and my recall thank you I would definently return back Was very friendly and was told a diferent pay when i picked my truck Helped with my answers and my recall thank you I would definently return back Was very friendly and was told a diferent pay when i picked my truck up and they fixed it right away to the pay that i was told at first for my oil change More

Positive, helpful. I have dealt with many dealerships I found them honest and when I bought my car it wasn't a high pressure service has been good I have dealt with many dealerships I found them honest and when I bought my car it wasn't a high pressure service has been good More

Not happy with service to solve fuel use excess. At 55,000 miles on my 2013 F150, which I purchased new, my turbo went out. Ford motor company came through and replaced it at no cost. After Redland At 55,000 miles on my 2013 F150, which I purchased new, my turbo went out. Ford motor company came through and replaced it at no cost. After Redlands Ford finished the work and I picked it up it ran fine, but the fuel economy went from daily averaging 17 to 19 miles per gal to 13 to 15. I then developed a series of problems which required several visits and a couple of years of paying for repairs and no help with the gas mileage, I decided to just have the fuel economy checked. On 10/24/18 it cost me $124.95 for the tech to gave me a run around talking about two trip meters I have never cleared, He said I was averaging 20 miles per gallon. I told him the daily average meter has never indicated that average since the turbo was replaced at 55,000 miles. But, before the turbo was replaced I averaged 17-19 miles per gallon on the daily average meter. I asked if they could reprogram the operation between the trans and the turbo, since the turbo has obviously not been in sink. He could not help me. I have waited patiently almost 2.5 years trying to get this fixed. Not happy with this dealership and I will not be going back. I gave them one star out of sympathy. More

The best ford dealership in the area Redlands Ford is the best dealership in the inland area and riverside. The personal is very friendly and professional they provided us with great cust Redlands Ford is the best dealership in the inland area and riverside. The personal is very friendly and professional they provided us with great customer information. Redlands Ford is the best More