Ken Grody Ford Inland Empire - Service Center

Disrespectful General Manager Redlands Ford: This is on Yelp and your Facebook page! I love the example template that pops up: I love blah blah blah! This is certainly not the c Redlands Ford: This is on Yelp and your Facebook page! I love the example template that pops up: I love blah blah blah! This is certainly not the case! I had turned in my 15 transit for recall purposes on the sliding doors. At the same time I had mentioned that my back hatch door release on the exterior is breaking and that it has to be a manufacturers defect being that there is absolutely no forced entry and the plastic is broken. I had shown the service desk attendant what was going on with it in regards to it having multiple contact points broken on the bottom right side and none anywhere else. I also mentioned that my gas gauge was reading 22 miles for clearly a 4.5 mile trip and that my gas cap could be faulty as well. Then i mentioned that the keyless entry would constantly keep acknowledging the button to unlock and keep unlocking the back hatch as it was opened. Lastly, I mentioned that my blue tooth was disconnecting and not allowing the vehicle to be utilized as expected. Let's start with the recall work. It was done. No charge. I talked to one of the people in charge late in the day he informed me that all the work was completed as per what i wanted to have fixed based upon charges i was going to pay for or not. At which time i didnt want them to fix because they werent going to warranty the faulty equipment and the vehicle was ready for pick up. I get there this morning and the cashier wanted me to pay for 2 charges totalling $130 for a technician to have checked out my back hatch as well as the Bluetooth. Now I can understand the Bluetooth charge because of it being a diagnostic hook up and reading "codes" to determine the issue. However, a charge of $62.98 for a technician to visually verify the hatch mechanics are broken... no freaking way. It doesn't take a genius let alone any tools to visually see something is broken. On top of which, the manager at the express lube, showed me my signature at the additional charge line. He also asked me for my yellow carbon copy. When I checked in the vehicle, I was not told about additional charges to have these concerns looked at, no amount was written into the charges box and I wasn't given my yellow carbon copy. KEEP THIS ALL IN MIND BECAUSE THIS IS A MAJOR RED FLAG! The service manager for the lube and tire told me that regardless of not given the carbon copy and that I signed the estimate slip, that the charges stick. After 2 hours of back and forth with the service manager and his managers, they wouldn't budge and said I would have to pay the charges and then come back to dispute. MIND YOU I WAS DROPPED OFF BY MY WIFE AND 1 YR OLD BABY. THEY WERE 45 MINUTES AWAY BY THE TIME ALL THIS STARTED AND I WASN'T GOING TO DRAG THEM BACK OUT TO PICK ME UP, THUS FORCING ME TO PAY THESE RIDICULOUS CHARGES! When the lube service manager came back with my car I told him I wanted to show why the additional charge of $62.98 was bogus. Low and behold more then half my hatch handle was NOW broken and I told him this is ludicrous! Your technician broke this even more! He said it isn't personal, I replied of course it's business and business is always personal! This place is run by crooks and inexperienced technicians that have absolutely no respect for others property. I will be returning Monday after work to speak with the General Manager of this dealership and raise the undead on social media. Congrats boys! UPDATE: Spoke with service manager and due to pre-existing damage vs. condition I received my car back in regards to the broken back hatch handle, he is willing to cut the repair cost in half plus credit my previous amount paid towards the repair. That's honest work. Thank you. However, in regards to the dealerships General Manager, Louis Rivas is a childish representative for the dealership. He thought my troubles were comical and left a funny comment on my post. This is one of the top representatives for the dealership. I'm sorry that you feel my troubles with the poor representation of your service department are comical. WHAT A LACK OF RESPECT YOU HAVE FOR YOUR CUSTOMERS LOUIS! Clearly there are two types of mentality currently existing at Reldands Ford. One an owners and the other is an employee. The employee mentality is that of fulfilling a paycheck, while the owners is providing to their customers and surrounding community. If you read the reviews about this establishment, you will see an increasing amount of negative feedback left by their customers. Sooner or later you'll run out of people to disrespect and ypur business will fail. Realize that this can all be avoided by common business practice, to treat everyone with respect and not humiliate them behind their backs like a coward! More

Missed diagnose on my diesel f 550 I was told my truck blown a head gasket and had a burn value. Cost $10.000 It wasn't EGR COOLER VALUE. $3400.00 I was told my truck blown a head gasket and had a burn value. Cost $10.000 It wasn't EGR COOLER VALUE. $3400.00 More

The service department at Redlands Ford is outstanding. They always have my vehicle serviced in a timely manner and it's done right the first time. Their prices are very reasonable and their employees are They always have my vehicle serviced in a timely manner and it's done right the first time. Their prices are very reasonable and their employees are top notch. I would recommend Redlands Ford service department to anyone. This department was the main reason I bought a new 2014 Ford Escape instead of going to another brand. More

So for the past few months my car has had this loud ticking sound coming from the engine. I took it to Redlands Ford about a month ago thinking they'd be able to figure out what the noise was, and fix ticking sound coming from the engine. I took it to Redlands Ford about a month ago thinking they'd be able to figure out what the noise was, and fix it. It sat there for a week and a half and in the end, they didn't give me an answer, saying only that "Some fuel injectors are just loud like that." Well tonight I opened up the hood, took out the spark plug and ignition coils, cleaned them, and put them back in. The loud ticking noise is completely gone. 100% improvement. I believe that my car just sat in Reldands Ford's parking lot for a week and a half. What a bunch of jokers. All they had to do was take my spark plugs out to fix the problem and they didn't even do that, obviously. They straight lied to my face when they told me that "Their mechanic had spent many hours troubleshooting the problems with no luck." Don't take your car there, they are a bunch of crooks. More