We recently had our Lincoln Nautilus serviced, the car was picked up and dropped off which is a great service. The driver could not have been nicer. The problem is we paid $70.00 to have the inside of the car detailed and especially the windows cleaned (it was noted on the paperwork). I know the carpets were vacuumed but the windows were never touched. It's not that it was poorly done, they were never touched. No way can you sell a $70.00 detail and just run the vacuum, nothing else was cleaned.
The last service was not much different than the one before it. I love the car, salesman Zach is wonderful to work with and could sell coats and mittens in xxxx if he wanted to. But I don't think I would use Pollock for service again. I don't expect anything, I don't need a call, I just want to make you aware that service is not impressive to say the least. I need to have one place to buy and have the Lincoln serviced.
Getting return calls when trying to schedule is another issue.