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Kendall Subaru of Fairbanks

Fairbanks, AK

4.9
66 Reviews

1001 Cadillac Ct

Fairbanks, AK

99701

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66 Reviews of Kendall Subaru of Fairbanks

February 11, 2021

David in the Kendall Subaru service department is awesome! He is very professional and courteous, and made me feel like a priority. I appreciate the work that Kendall Subaru puts in for customer sati More

by Brittany W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bolt
Feb 13, 2021 -

Kendall Subaru of Fairbanks responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 01, 2021

David with Kendall Subaru service department was great! He did an excellent job in explaining in detail all the work that was done and things that would be recommended for the car in the near future. The More

by ALDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Feb 13, 2021 -

Kendall Subaru of Fairbanks responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 23, 2021

I bought my used subaru at Kendall and have continued to get it serviced there. While it can sometimes be months before the next available appointment, the service team always does a great job as quick as p More

by kkornhauser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bolt
Jan 27, 2021 -

Kendall Subaru of Fairbanks responded

Thank you for sharing your positive experience!

January 19, 2021

Had an appointment for 10:00 AM for service related to a recall on my Subaru Impreza. Service was completed by 12:30 PM even though they set me with the expectation that it could take up to 4-5 hours. I was More

by kautzklara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Jan 21, 2021 -

Kendall Subaru of Fairbanks responded

Kautzklara, thanks for taking the time to leave a review.

September 01, 2020

Not really thrilled to find the brake smoking after brake work at Kendall. They seem to have set or adjusted the hand brake so that it doesn't fully release. More

by AK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember.
Sep 04, 2020 -

Kendall Subaru of Fairbanks responded

Hello, please give our Service Manager, Michael, a call at (907) 458-1230 at your earliest convenience so we can assist you with your vehicle. Thank you and we look forward to your call.

May 13, 2020

Untrustworthy Service Department I had an unfortunate first experience with Kendall Subaru of Fairbanks that has left me with the impression that their service department is not More

by TaylorMorgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Bolt, service advisor; Michael, service manager.
May 14, 2020 -

Kendall Subaru of Fairbanks responded

Hello Taylor, our General Manager, Jaclyn, will be reaching out to you shortly to address your concerns regarding your vehicle and recent service visit. Thank you and we look forward to speaking with you.

January 27, 2020

No appointment - wonderful help Driving a little more than 100 miles from home in 8 below zero, our driver's side window would not go up all the way. Eight below in Fairbanks isn't More

by CI Hamilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bolt
February 03, 2017

Terrible experience after terrible experience The end of November 2016 I received a notice from Subaru that my 2013 Outback had a recall for the windshield wiper motor. Shortly after that my driv More

by SarahHerzberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen, Lesky
Mar 10, 2017 -

Kendall Subaru of Fairbanks responded

Dear Sarah, It was our pleasure here at Kendall Subaru of Fairbanks to assist you in getting your recall work done. I do apologize it took some time, but due to the part being on national back order from the manufacturer, Subaru, we were unable to proceed. However, we did everything in our power to get the part you needed here and it was my pleasure in doing so. If we can help you in any way in the future please feel free to reach out to me, Leskie Blige, the customer relations coordinator or Morris Smith, the general manager.

January 29, 2017

Don't buy a new Subaru if you want a reliable vehicle. In October of 2016, my husband and I purchased a 2017 Subaru from Kendall. Their sales team was really great. Jesse was our salesman, he was helpful a More

by TheWinslows
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse, Mark, David, Micheal
Mar 10, 2017 -

Kendall Subaru of Fairbanks responded

The Winslows, Thank you for taking the time to leave us this feedback with your concerns. We would like to apologize for any inconveniences you have experience up to this time. I know that your vehicle is being taken care of, but if you have any questions or concerns in the meantime, please let me know. We hope you have a great day. Morris Smith General Manager Kendall Subaru of Fairbanks (907)458-1273

December 14, 2014

Great experience all around So far I've purchased 3 vehicles from Kendall Fairbanks (and their predecessor Auto Service Company). My experiences have always been pleasant; I part More

by ajwait
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinetta
3
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