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327 Reviews of Kerry Ford - Service Center
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Verified Customer
January 06, 2023
Christina is the only one to be helpful! But the claim was handled appropriately not right! Collusion Center is just rude and my experience overall was awful. Christina kept me calm but fr But the claim was handled appropriately not right! Collusion Center is just rude and my experience overall was awful. Christina kept me calm but from the start to finish on this claim should have never been 3 months. I do not blame Christina at all. More
by kchapel78
Employees Worked With
N/A
January 05, 2023
I had an appointment with Kelly Lipka, dropped off my Escape for the safety recall. It wasn’t long and she called me and said my car was ready to go. Everything went great, in and out, repaired, and no p Escape for the safety recall. It wasn’t long and she called me and said my car was ready to go. Everything went great, in and out, repaired, and no problems!!! More
by Satisfied
Employees Worked With
Kelly Lipka !!! Very good!
January 04, 2023
I have been in the dealership several times. Everyone was very helpful and courteous. I received prompt service and good advice. I am very grateful and impressed with the service. Everyone was very helpful and courteous. I received prompt service and good advice. I am very grateful and impressed with the service. More
by Rocco
Employees Worked With
Did not work with sales department.
January 03, 2023
Very caring fast and efficient. I absolutely loved the woman behind the desk. They even assisted me she I left. Great service I absolutely loved the woman behind the desk. They even assisted me she I left. Great service More
by marylove482
Employees Worked With
Dave Minor, Brandi Wilkin, Billy George, Chris Bennington, Andrea Nesbitt, Blake McGill, Chris Williams, Marc Kowalk, Josh Fisher
December 31, 2022
While the customer representative who helped me was lovely, I question the business practices of this dealership. I scheduled my car for recall maintenance 2.5 weeks out, being told it may take up to 3 lovely, I question the business practices of this dealership. I scheduled my car for recall maintenance 2.5 weeks out, being told it may take up to 3 days. The day I drop it off, I’m told they made need to keep it a whole week because they’re just too busy. To top it off, they didn’t have any loaner cars available for me despite reserving one. I was supposed to hear back from them, but I wound up calling after 6 days to check on the status. They had just pulled my car in to look at it and realized they didn’t even have the parts needed to address the recalls. So I was without a car for 7 days total, and nothing was even done to it. Don’t schedule people to drop off their cars if you aren’t going to be able to look at them in a timely manner. And maybe check your inventory of parts too before taking someone’s keys. More
by AL
Employees Worked With
Didn’t work with sales dept.
December 23, 2022
Poor response. Terrible design from Ford in allowing failure of hybrid electric system to totally stop functioning of gas system. Demanding $12000 repasir for $200 Terrible design from Ford in allowing failure of hybrid electric system to totally stop functioning of gas system. Demanding $12000 repasir for $2000 car. More
by chaglog
Employees Worked With
unknown
December 23, 2022
They started my oil change early since I arrived an hour early and they were very accommodating mainly the service desk employee who had red hair and was tall, he was extremely friendly and nice, I had to w early and they were very accommodating mainly the service desk employee who had red hair and was tall, he was extremely friendly and nice, I had to wait an hour and a half there with my 3 year old but it was fine, I was offered coffee and a ride home from Ford, I declined it bc my 3 year old needed a car seat. More
by Amber
Employees Worked With
Did not work with sales
