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Kerry Ford - Service Center

Springdale, OH

4.3
327 Reviews
Call Service Center (513) 671-6400

327 Reviews of Kerry Ford - Service Center

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December 19, 2022

Friendly and courteous Service personnel. Answered all my questions and I was able to locate my vehicle after repairs. More

by beth14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
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Dec 19, 2022 -

Kerry Ford, Inc. responded

Thank You for this great review!

December 18, 2022

Very professional and courteous service. With minimal wait time. Comfortable waiting area Satisfied customer service More

by DBMOTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 19, 2022 -

Kerry Ford, Inc. responded

Thank You for this wonderful review.

December 17, 2022

Great communication and fast service on fixing recalls on my Ford Edge! Christina and Rob are both great! More

by Calen13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTINA, ROB MCGILL
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Dec 19, 2022 -

Kerry Ford, Inc. responded

Thank You for this great review.

December 17, 2022

I trust them with my car. They recommend services my car needs. Done on time and fair price. More

by DBUNNELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
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Dec 19, 2022 -

Kerry Ford, Inc. responded

Thank You for this wonderful review.

December 16, 2022

Friendly and courteous Service personnel. Easy access to Dealer entrance, and I was able to locate my vehicle after repairs within the same area. Great Experience ! More

by na0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan, CSR at Service Dept
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Dec 19, 2022 -

Kerry Ford, Inc. responded

Thank You for this wonderful review.

December 16, 2022

Door handle had oil/greasy substance all over. When trying to get oil change appointment called three times got put to voicemail. Left a message on the third time. Waited four days with no return More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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December 15, 2022

They are on top of everything. Friendly and knowledgeable and very great great great great job More

by MELILDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy George
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Dec 19, 2022 -

Kerry Ford, Inc. responded

Thank You for this wonderful review.

December 15, 2022

One of your front desk workers named Chuck has been rude and unhelpful every time I’ve had to deal with him. I will no longer be coming back to your company for any future services because of his rude behav More

by LAURENFOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck
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Dec 19, 2022 -

Kerry Ford, Inc. responded

Lauren, we are disappointed to learn about your low star rating and experience. Please give our service Manager Tony a call Monday Morning.

November 20, 2022

The dealership is a good place. Service is good except for the very long wait for parts. More

by Bodene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carberry
Report | Print
Nov 21, 2022 -

Kerry Ford, Inc. responded

Hello, we really appreciate your feedback!

November 20, 2022

Normal servicing has been great. Took our 55 Thunderbird in for an alignment. Made an appointment for 7:30 am. Asked if wanted to wait and I said I was dropping off. Took 4 days and More

by rmbreitkreutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
Report | Print
Nov 21, 2022 -

Kerry Ford, Inc. responded

Pleas give our service manager Tony a call at your earliest convenience.

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