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Kerry Ford - Service Center

Springdale, OH

4.3
327 Reviews

327 Reviews of Kerry Ford - Service Center

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June 29, 2022

The Kerry Ford team is helpful, accurate, and fast. We appreciate getting our truck back on the road quickly. More

by SWILSON13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly & Liz in Ford service
Jun 29, 2022 -

Kerry Ford, Inc. responded

SWILSON13, Thank You for the kind comments about our team and this great review!

June 21, 2022

The service technician did a fine job. but the communications and staffing is very poor. I was sent to voice mail 4 times over 2 days including to the general manager, with no response. I More

by DKOLLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emily Combs
Jun 22, 2022 -

Kerry Ford, Inc. responded

Dkoller, We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Tony a call so we can work towards a solution. Thank you and have a great day.

June 21, 2022

Service was excellent, curticy was top notch 👌 In and out in an hour and a half. Perfect More

by chuck.cdj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Dietrich
Jun 22, 2022 -

Kerry Ford, Inc. responded

chuck.cdj, we are very happy to have provided you with such a positive experience!

June 15, 2022

Tony was great to work with and the service advisor kept me informed on the repair progress. More

by ehmarathon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Blaine
Jun 15, 2022 -

Kerry Ford, Inc. responded

ehmarathon, thanks for your praise and kind comments about our team.

June 14, 2022

Tony and the service advisor were great to work with. The job was completed in a timely manner More

by ehmarathon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Blaine
Jun 15, 2022 -

Kerry Ford, Inc. responded

ehmarathon, we're glad you had such a wonderful experience with us!

June 10, 2022

I was able to get service without an appointment,courteous and timely service.I will come again. More

by rickanddeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont know her name.
Jun 13, 2022 -

Kerry Ford, Inc. responded

rickanddeb, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

June 06, 2022

Quick and easy, truck returned on time. Love the team at Kerry Ford. Lifetime customer! More

by GARY.EDWARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Combs
Jun 06, 2022 -

Kerry Ford, Inc. responded

Gary, Thank You so much for this great review. We sincerely value your business and look forward to your next visit with us.

June 02, 2022

When I damaged the shield under my car, I called Kerry, talked to Ron and he helped me arrange a tow with Ford Pass. My car was in shop longer than I liked (I blame supply chain shortages) but the work do More

by linwap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Jun 03, 2022 -

Kerry Ford, Inc. responded

Hello, thank you for your kind words and this wonderful review!

May 31, 2022

Mickey Mouse fix on underneath shield, has now broken again on vacation. I will need to temporarily fix before I get home. I will then take to another dealership to get fixed correctly Have not heard More

by bowood10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service rep
Jun 01, 2022 -

Kerry Ford, Inc. responded

Please reply with your contact information.

Jun 01, 2022 -

bowood10 responded

email: tgh123@zoomtown.com cell phone: 513 9077762

May 28, 2022

Christina in service did an awesome job helping me with my warranty claims, thank you!! :) More

by FLINTICUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina
May 31, 2022 -

Kerry Ford, Inc. responded

Hello, thank you for your kind words and this wonderful review!

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