Kerry Ford - Service Center

Poorly organized scheduling system and nothing Quick Lane If you book an oil change appointment with the service department, they will direct you to Quick Lane upon arrival. However, Quick Lane does not take If you book an oil change appointment with the service department, they will direct you to Quick Lane upon arrival. However, Quick Lane does not take appointments therefore you are treated as a walk-in even though you scheduled service. It took two and a half hours for "The Works" oil change and service and I was third in line at 7:45 AM. I booked an appointment so that I didn't have to wait so long.... When I asked one of the associates why you can make an oil change appointment even though they don't honor service appointments, he simply shrugged his shoulders and said, "good question." More

Tirerrrrific I purchased 4 new tires, received a great deal of buy 3, get 1 free, and $100 Rebate. Who could ask for more, and just in time for winter, no slip sl I purchased 4 new tires, received a great deal of buy 3, get 1 free, and $100 Rebate. Who could ask for more, and just in time for winter, no slip slide. More

Wonderful service! Great service, they even gave me a bit off the price and I didn’t ask them to. My car was ready to go very quickly! Great service, they even gave me a bit off the price and I didn’t ask them to. My car was ready to go very quickly! More

Great Service Jeff in the QuickLane was awesome. He got me in and out with service very quickly and he did it with a smile. Truly wonderful experience. Keep up the Jeff in the QuickLane was awesome. He got me in and out with service very quickly and he did it with a smile. Truly wonderful experience. Keep up the great work!!! More

Factory Recall The work was completed in a timely and courteous fashion. As this was a factory recall, there were no charges. I was greeted with a friendly s The work was completed in a timely and courteous fashion. As this was a factory recall, there were no charges. I was greeted with a friendly smile - being my first time to the service department, wasn't sure of procedures and left my car parked out front, but was quickly assured "no problem, we'll get it in" More

straight forward good people All my questions get answered. Great service department front and backend of the shop. Always fair. No over the top sales pitch, they make necessary r All my questions get answered. Great service department front and backend of the shop. Always fair. No over the top sales pitch, they make necessary recommendations which I may not think of. More

Tried Tested and Proven to be Great. I use Kerry ford for all my maintaince and I am never disappointed they have great mechanics. I would Recommend them for all your auto repair mainta I use Kerry ford for all my maintaince and I am never disappointed they have great mechanics. I would Recommend them for all your auto repair maintaince. More

Rattling sound coming from rear of truck The service department had my truck for three plus weeks waiting on a part. After replacing the part I still have the rattling sound in the rear of th The service department had my truck for three plus weeks waiting on a part. After replacing the part I still have the rattling sound in the rear of the truck. The repair didn't fix problem More

Satisfy I drop off my truck for a recall and oil change the night before. Michael follow up with me and kept me inform about any updates. I was surprise with I drop off my truck for a recall and oil change the night before. Michael follow up with me and kept me inform about any updates. I was surprise with the pricing I expected to pay way more than I did. More

Very slow service I sat there for over 2 hours waiting for an oil change and tire rotation. There were a couple of people in from of me, but there was apparently a que I sat there for over 2 hours waiting for an oil change and tire rotation. There were a couple of people in from of me, but there was apparently a question about how the techs get paid. Instead, of waiting until they weren't busy, they stopped work on my car and had a discussion about what they get paid for each job. This was happened while I was in the waiting room and hearing everything. Once the conversation ended and they could have gone back to working on my car, 4 or 5 techs stood around complaining about the conversation that had just taken place. It was very unprofessional. More