Kerry Ford - Service Center

This dealer is one of the WORST I have ever visited. I took my 2003 Cobra in for service, a simple oil change and rotate. While it was there one of the mechanics who I was told was new scratched my car be took my 2003 Cobra in for service, a simple oil change and rotate. While it was there one of the mechanics who I was told was new scratched my car because the rack was not set right. Rather than tell me this they tried to cover it up with touch up paint! The service manager Adam refused to do anything and said there was no proof they did it. He tried to offer a free service on my next visit, but I will never get the car serviced there again!. I went back shortly after to pick up a part I had ordered (new shift knob) and found out from the parts guy that they had indeed tried to cover up the damage with touch up paint, he knew because he was the one who gave them the paint!!! There is a whole twitter page dedicated to these crooks; #kerryfordsucks More

My truck was towed to Kerry Ford and left outside since the Service Dept. was not open (a Saturday night). First thing Monday morning I received a call from Svc. Dept. letting me know they truck was alrea the Service Dept. was not open (a Saturday night). First thing Monday morning I received a call from Svc. Dept. letting me know they truck was already inside and diagnosis had begun. Truck remained there for 4 days due to difficulty finding the problem but I was kept aware of the progress by Brandon. When ready to go, Kerry sent their Valet car to get me. That was very much appreciated. More

It was obvious the folks I dealt with really care about the customers that come in their doors!! They took the time to drive with me so they could hear what I was hearing and didn't recommend anything othe the customers that come in their doors!! They took the time to drive with me so they could hear what I was hearing and didn't recommend anything other than what was needed. Awesome job!! More

Received a recall letter in the mail on my ford F-150.I had made an appointment with Fairfield Ford to do the repairs,but they called back to cancel because they were closing their doors.Called Kerry Ford had made an appointment with Fairfield Ford to do the repairs,but they called back to cancel because they were closing their doors.Called Kerry Ford to reschedule recall repairs. received an appointment reasonably quick and around my schedule. service was good and took less time than they expected. Overall service was excellent and speedy. More

Excellent price for a dealership and quick service on top of that. They were very good at expediting the service work since they were very busy. of that. They were very good at expediting the service work since they were very busy. More

I had a great experience with Kerry Ford. I have dealt with Fairfield Ford in the past and never have I had the courtesy that I did with Kerry Ford. Rob has followed with me on additional service that co with Fairfield Ford in the past and never have I had the courtesy that I did with Kerry Ford. Rob has followed with me on additional service that could not be completed during my last visit. I also recieved coupons. That never happened with Fairfield Ford. Thanks for a satisfactory visit. More

The Service department is a bunch of screw ups. I take my car in because it threw a serpentine belt. They tell me the tensioner is messed up, there's leaks in the valve cover gasket as well as in the col my car in because it threw a serpentine belt. They tell me the tensioner is messed up, there's leaks in the valve cover gasket as well as in the collant system and the brakes are not adjusted right. I had them fix everything but the coolant leak. Then I get a call saying the power sterring is leaking and left a huge puddle on the ground (Hmm...What did you guys break!). I bit the bullet and got that fixed. Went to pick it up and the car wouldn't idle for nothing. I left it. Now they say the plug wirees need fixed. WHAT! The leak from the valve cover gasket did it. WAIT I never had a single issue with that before. They didn't admit fault. IT WAS THERE FAULT and I have to pay for it. They've had the car now for two weeks and $750. Rediculous. A bunch of criminals if you ask me. So if you live in Cincinnati and want FORD service. DO NOT GO TO KERRY! More