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Kerry Ford - Service Center

Springdale, OH

4.3
327 Reviews

327 Reviews of Kerry Ford - Service Center

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October 12, 2023

I thought the repair charge was too high and the staff was unfriendly and somewhat rude. More

by joel258852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Lipka
Oct 12, 2023 -

Kerry Ford, Inc. responded

We do apologize for your recent experience and will use this as an opportunity to improve!

October 10, 2023

Customer service is good and the people are nice. The waiting area and restroom is clesn. More

by NLW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 10, 2023 -

Kerry Ford, Inc. responded

Thank You for this great review!

October 09, 2023

They lied to me at service center have the text on my phone to prove it said quote your car is fixed and good to go it's worse than ever but they got there 740 dollars they said I owed More

by Diamond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kellie service center
Oct 10, 2023 -

Kerry Ford, Inc. responded

Diamond, we asked for contact information and haven't heard back. Please give our service manager a call at your earliest convenience.

October 08, 2023

Always helpful and efficient. Great service on my baby bronco and great customer service as well. Glad i bought my bronco here and get it serviced here More

by no2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy George
Oct 09, 2023 -

Kerry Ford, Inc. responded

Thank You for this wonderful review, we look forward to your next visit with us!

October 06, 2023

This dealership is amazing. They always work with you & make sure your car is in great hands! More

by Teriyawn Monae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryland Bowman-Ellen, Dave Minor, Brandi Wilkin, Billy George, Andrea Nesbitt, Josh Fisher, Damian Gruseck, Kacey McDonald, Corey Wilkin, Michail Flowers
Oct 09, 2023 -

Kerry Ford, Inc. responded

Thank You for this wonderful review, Congratulations!

October 01, 2023

Everyone was very nice and helped me out. Super big thanks to Kelly for jumping my car after the lights were left on. More

by ameliaprickel7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Oct 03, 2023 -

Kerry Ford, Inc. responded

Thank You for sharing your positive experience and this wonderful review!

September 23, 2023

Great service staff including mechanics and supervisors especially Kelley who addresses all customer concerns quickly an efficiently. More

by PHILIPCHAMBLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
Sep 25, 2023 -

Kerry Ford, Inc. responded

PHILIPCHAMBLIN, Thank You for your positive review!

September 21, 2023

Very nice people. Knowledgeable about the vehicles and was able to get a good deal on a new F-150. More

by RAEBBING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsey Hughes Five Stars
Sep 25, 2023 -

Kerry Ford, Inc. responded

Thank You for your positive review!

September 19, 2023

Very friendly, quick service. Used my Works coupon saving me money. Found a nail in my tire causing a slow leak and repaired it! So glad I wasn’t stranded with a flat tire. Schedu More

by LISABRGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Ryan
Sep 20, 2023 -

Kerry Ford, Inc. responded

Thank You for your kind words about our team and this wonderful review!

September 15, 2023

The service department has very serious issues. I called with an issue with my transmission on my new explorer. They said they were scheduling 2 months out. When I told them I require a loaner, the More

by MOESKITOW8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Elliott
Sep 20, 2023 -

Kerry Ford, Inc. responded

Thank You for your kind words about our team and this wonderful review!

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