Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kerry of Florence
Florence, KY
1,899 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,899 reviews
Verified Customer
April 03, 2022
Great service! Only did what I asked them to. Did not push me to have anything else done. Just what I asked for. Very polite. Very knowledgeable. Coffee ho Only did what I asked them to. Did not push me to have anything else done. Just what I asked for. Very polite. Very knowledgeable. Coffee horrible! More
by TAWNIA.TRUE
Employees Worked With
Lauren Caudill, Amy Bass
April 02, 2022
Great customer service. Attended to me as soon as possible even though at time I was there only one person at counter. Nice neat clean comfortable waiting room. Would hav Attended to me as soon as possible even though at time I was there only one person at counter. Nice neat clean comfortable waiting room. Would have been nice if there had been more cars to look at when waiting for my oil change but understand about shortage. When checking out would have been nice to get copy of free service point checks but gentleman did go above expected by giving me a free oil change, promising to get me enrolled in receiving points and letting me know that after 12 years of carrying around the one to one card that it was no longer being offered. I don't remember the gentleman's name who checked me out but give him 5 stars. More
by RLRIESENBECK
Employees Worked With
Alyssa Porter
April 02, 2022
They have no clue what is going on with the service and recalls. I took my SUV in for a recall and they told me after they did the work that it had already been done in Canada. Update, someone called and l recalls. I took my SUV in for a recall and they told me after they did the work that it had already been done in Canada. Update, someone called and left me a message to "better explain" the situation to me. There's nothing to explain it's right on the paperwork the dealership gave to me that the recall was already done and they were told to do it again. Now I'm being told the 2 open recalls that Carfax shows have been done and the dealership says they can't do them. Carfax keeps telling me they're open and can't be completed. I'm calling a different dealer. More
by HRSMOTHERS
Employees Worked With
Sam
