Kerry of Florence

I would like to say that I am disappointed in Kerrey Hyundai. In all my car repairs, which have not been many on my 2007 Hyundai Veracruz. In many ways has been one of the most dependable vehicles I’ve Hyundai. In all my car repairs, which have not been many on my 2007 Hyundai Veracruz. In many ways has been one of the most dependable vehicles I’ve ever owned. My Veracruz has a factory Recall on it which has been verified by Kerrey Hyundai back in November of 2021 and now the parts are in I was finally going to get fixed after all I have paid out of my own pocket 3 times to tune of around 3000.00 to fix the same problem. Now Kerrey Hyundai will not fix my car because of some electrical problem I was unaware of which has absolutely nothing to do with the the repairing the recall. They want me to spend more money to fix the electrical problem which does not effect the operation of my car at all, it runs like a top and has no rust on it. I have maintained it well. Hyundai does not want to spend any money on repairs because the car is 15 years old and not worth fixing. My wife and I where looking forward to getting the car fixed so we could sell it and buy another Hyundai. Now we are rethinking our plans. Bad decision Hyundai you just lost a sell! More

Everyone was very helpful! Justin was the salesman that took care of us and he was amazing. Justin was the salesman that took care of us and he was amazing. More

You need to answer the phone and allow messages to be left. More importantly you need clearly display an email address and respond to it. Both of these are basic expectations, I’m completely amazed I had left. More importantly you need clearly display an email address and respond to it. Both of these are basic expectations, I’m completely amazed I had to battle both for a month to get simple service updates. Of course a step better would be to actually proactively communicate but please fix the basics immediately. More

It is very difficult to schedule an appointment. The wait to schedule an oil change was 10 days. Serious matters take weeks. I bought three new Hyundais from Kerry and I take them to Superior Hyu The wait to schedule an oil change was 10 days. Serious matters take weeks. I bought three new Hyundais from Kerry and I take them to Superior Hyundai for service. Our Kona only has 6000 miles and it is at Super Hyundai to get a new motor. I am very unlikely to buy another Hyundai. Dave Shaw was my salesman. I still remember him telling me how good Kerry Hyundai service was. Kerry Hyundai is a huge disappointment. I finally did gat an oil change scheduled at Kerry just to keep my name in the system for the warranty. How do the managers at Kerry sleep at night? You need to come through on the service you promise new car buyers. More

Great customer service. Especially at the service desk.I had problems with an oil change but they took care of me Especially at the service desk.I had problems with an oil change but they took care of me More

The Best! ! Always Give Great Service!! They are very helpful and ALWAYS take care of me!!! ! Always Give Great Service!! They are very helpful and ALWAYS take care of me!!! More

Long wait time. Communication was not good.way too long to make an appointment and then.no parts. Communication was not good.way too long to make an appointment and then.no parts. More

Good Service and very knowledgeable associates. Great experience had by me and my whole family. Great experience had by me and my whole family. More

I was overly satisfied with how friendly and quick the service was. I didn’t expect car service to be such an enjoyable experience. Thank you for the help! service was. I didn’t expect car service to be such an enjoyable experience. Thank you for the help! More

Service department has always done a good job of communicating issues and letting me know of any things that come up during the maintenance schedule. They give me the estimates before the work is do communicating issues and letting me know of any things that come up during the maintenance schedule. They give me the estimates before the work is done. If there are a lot of issues that cost a lot of money, they have broken down which issues should be fixed before others. Great service department! More