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Kerry of Florence

Florence, KY

4.4
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

February 11, 2022

Staff was courteous and very attentive and professional. The waiting area was very comfortable and was well stocked. More

by ANTHONY5286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hall
Feb 14, 2022 -

Kerry of Florence responded

Hi there, we are very happy to have provided you with such a positive experience!

February 10, 2022

The whole process of purchasing my CX-5 was very professional and quick. Cameron was a pleasure to deal with. Thank you to the whole team and love my new ride! More

by MATT.SIMPSON71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Tucker
Feb 10, 2022 -

Kerry of Florence responded

Matt, Thank You so much for this positive review and kind comments about our team!

February 10, 2022

Eric was very efficient in sales and now is in service. Have a good one! More

by scotcrothers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brierly, Eric Bongle
Feb 14, 2022 -

Kerry of Florence responded

Hi there, we are very happy to have provided you with such a positive experience!

February 10, 2022

Didn't resolve the issue for me, charged me $18.75 in shop fees on top of the $125 diagnostic fee - not planning on using them again More

by ROGER_ALTENDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Hall
Feb 14, 2022 -

Kerry of Florence responded

Roger, We hope we have made matters right by refunding you. We sincerely value your business.

Feb 19, 2022 -

ROGER_ALTENDORF responded

Kerry did do the right thing by refunding my money, and I am thankful for this. Kerry also stated that they will implement a new policy that when a customer comes in for work that is "labor only", they will not charge the "shop fees".

February 10, 2022

The staff in the service area are friendly, yet professional. They explained everything to me and we're not at all pushy. More

by ruthfischer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisha Hagedorn, Sam Hall
Feb 11, 2022 -

Kerry of Florence responded

Ruth, Thank You for this wonderful review!

February 10, 2022

Great service. Dana was amazing and did a great job. Appreciate all the contact and progress check ins she did. More

by KEITHRBRAUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
Feb 11, 2022 -

Kerry of Florence responded

Thank You Keith for the kind comments about our team!

February 10, 2022

Takes too long to get an oil change. It has taken a minimum of 2 hours my last two times. The one prior took 4 hours. This could be avoided if they would take appointments, but they won’t. I work du More

by TR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brent Adams
Feb 14, 2022 -

Kerry of Florence responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Steve a call at 859-371-8191 so we can work towards a solution. Thank you and have a great day.

February 10, 2022

We enjoyed working with Matt. We have prior car buying experiences that were not so pleasant. More

by DAVCHRIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew C.Hubig
Feb 11, 2022 -

Kerry of Florence responded

Thank You for this great review!

February 10, 2022

Excellent experience with the service team at Kerry Mazda. Appointment scheduled and completed without a hitch. Dropped my CX-5 off and less than an hour later my oil was changed and tires had been rot More

by TCRECCCARRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lange, Sam Hall
Feb 11, 2022 -

Kerry of Florence responded

Thank You so much for this great review and kind comments about our team!

February 10, 2022

Great customer service, in and out fairly quick. Hyundai has very good perks for people looking for a new vehicle. More

by MTARLTON0001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Feb 11, 2022 -

Kerry of Florence responded

Thank You for this wonderful review!

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