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Kerry of Florence

Florence, KY

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rated
1,900 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,900 reviews

February 11, 2022

Very customer friendly. Gave an accurate account of what was wrong with car. Finished repairs before time was predicted to be finished. More

by LISSA203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Machuta
Feb 14, 2022 -

Kerry of Florence responded

Hi, thanks for your praise and kind comments about our team.

February 11, 2022

Kind and informative people. Waiting lounge is very well kept. But maybe recommend cheaper repairs. More

by GOUTAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hall
Feb 11, 2022 -

Kerry of Florence responded

Thank You for your feedback.

February 10, 2022

Very friendly people. Never have to wait too long to check in, clean and professional More

by ALARICEJAURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hall
Feb 11, 2022 -

Kerry of Florence responded

Thank You for this great review!

February 10, 2022

After visiting several other dealerships, I have to say my salesman, Leon, and the manager ,Mitch, were the best. They were very polite and informative making my experience a very happy one. More

by KATHYFROM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ewing, Mitch, Wilder, Leon Hatfield
Feb 14, 2022 -

Kerry of Florence responded

Thank You for the kind comments about our team and this great review! We hope you are enjoying your new Nissan!

February 10, 2022

Great customer service, in and out fairly quick. Hyundai has very good perks for people looking for a new vehicle. More

by MTARLTON0001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Feb 11, 2022 -

Kerry of Florence responded

Thank You for this wonderful review!

February 10, 2022

Excellent experience with the service team at Kerry Mazda. Appointment scheduled and completed without a hitch. Dropped my CX-5 off and less than an hour later my oil was changed and tires had been rot More

by TCRECCCARRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lange, Sam Hall
Feb 11, 2022 -

Kerry of Florence responded

Thank You so much for this great review and kind comments about our team!

February 10, 2022

We enjoyed working with Matt. We have prior car buying experiences that were not so pleasant. More

by DAVCHRIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew C.Hubig
Feb 11, 2022 -

Kerry of Florence responded

Thank You for this great review!

February 10, 2022

Takes too long to get an oil change. It has taken a minimum of 2 hours my last two times. The one prior took 4 hours. This could be avoided if they would take appointments, but they won’t. I work du More

by TR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brent Adams
Feb 14, 2022 -

Kerry of Florence responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Steve a call at 859-371-8191 so we can work towards a solution. Thank you and have a great day.

Feb 17, 2022 -

Kerry of Florence responded

Hello, can you please send me your contact information? And I will have my service manager reach out.

February 10, 2022

Great service. Dana was amazing and did a great job. Appreciate all the contact and progress check ins she did. More

by KEITHRBRAUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
Feb 11, 2022 -

Kerry of Florence responded

Thank You Keith for the kind comments about our team!

February 10, 2022

The staff in the service area are friendly, yet professional. They explained everything to me and we're not at all pushy. More

by ruthfischer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisha Hagedorn, Sam Hall
Feb 11, 2022 -

Kerry of Florence responded

Ruth, Thank You for this wonderful review!

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