
Kerry of Florence
Florence, KY
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Small but clean, they were prompt and was a nice staff. Waiting room could use a couple of nice round tables to work at during wait, drinks, vending machine maybe. Have been to other vw places that put Waiting room could use a couple of nice round tables to work at during wait, drinks, vending machine maybe. Have been to other vw places that put paper floor mats down and even washed my car. Maybe consider those things as the price was no less at your shop and I got less for my money. More
Once again my experience was stellar. Bill wasn't there when I got there, so Oliver got me started, set me up with a loaner car for a few hrs so I could continue with my plans for the day. Bill finished th when I got there, so Oliver got me started, set me up with a loaner car for a few hrs so I could continue with my plans for the day. Bill finished things up with my car protection service as scheduled and spent time me going over things in my car again to make sure I knew how everything worked, etc. exceptional, all star customer service. So pleased, to say the least!! More
Should have been handled much differently service guy when I called to make appointments did not want me wasting his time. My suggestion would be when some one called to schedule a recall repair they sho when I called to make appointments did not want me wasting his time. My suggestion would be when some one called to schedule a recall repair they should make sure they have parts their before they schedule appointment for repair More